General Manager

RINX Toronto/The Bubble - Toronto, ON (30+ days ago)

Apply Now

The Bubble is an entirely new entertainment concept brought to you by the founders of Rinx Toronto & Playtime Bowl & Entertainment. The Bubble is Canada’s first ever inflatapark and premier entertainment destination. The Bubble entertainment zone spans over 25,000 square feet and features a 10,000 square foot inflatable theme park, over 50 arcade games with a redemption prize store, high intensity laser tag and a restaurant with chef inspired food & catering for any occasion. The Bubble specializes in hosting group events including kids birthday parties, social gatherings, school/camp groups & adult and corporate events. The Bubble is looking for a General Manager to help with the management and future growth of the business. The GM will provide support to the area manager and will provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results.

Guest and Team Member Responsibilities Include:

- Deliver an unparalleled guest experience through the best combination of games, food and drinks in an ideal environment for celebrating fun

- Responsible for the efficient and profitable operation of the venue and the direct supervision of venue managers and all hourly employees

-Ensure all of the Bubble’s work culture, standards, policies and procedures are adhered to among Team Members leading to the highest level of guest satisfaction

-Oversee the recruitment and hiring of the venue’s hourly team members while adhering to training procedures and standards

- Ensure that special events and parties are executed to The Bubble’s standards in regards to setup presentation, staffing levels, service expectations and food quality

Sales and Marketing Responsibilities Include:

-Manage the group sales and events team members through goal setting, regular meetings and the mentoring process

- Assist with the development of store marketing including development of promotional programs and campaigns geared towards general walk in guests, corporate & adult groups and kids events

-Capitalize on business opportunities in the local market area by executing strategies to drive sales

-Maintain a strong presence through partnership with community and business organizations

Financial Management Responsibilities Include:

-Responsible for the financial health of the venue

-Participate and provide input in preparing the venues annual budget and ensures budgetary goals are met

-Responsible to develop short and long term plans for revenue growth and cost control reductions

-Ensure systems are in place and adhered to for all cost controls and inventories including Food and Beverage and Redemption Arcade Supplies

-Monitor labor cost and venue scheduling process to ensure budgetary goals are met while maintaining appropriate staffing levels to ensure quality guest experience

Qualifications:

-2-5 years’ management experience in high volume retail, high traffic bar, restaurant, entertainment center/venue

-Knowledge of cost analysis, fiscal management and budgeting/forecasting techniques

-Base knowledge of HR issues with regards to the hospitality industry. Including provincial laws regarding liquor, labour and health codes

-Ability to lead, develop and train a staff of 50+ team members

- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions and resolutions required

- Proficient with technology including Microsoft Office & point of sale systems

-Required to work hospitality hours including evenings, weekends and public holidays

What The Bubble Will Provide:

-Competitive compensation package and bonus pool program which will be reviewed on an annual basis

- Ability to work alongside other high level managers and associates in an environment that sells FUN

-Ability to further your skill set through experience & personal development including attendance at trade shows, seminars and online courses

-Ability to work for a growing business with future expansion plans in the out of home entertainment space

Job Type: Full-time

Experience:

  • management: 4 years (Preferred)