Open to both Internal and external
Support Staff (CUPE)
Posting In effect from
Closing Application Date
Closing date for internal CUPE applicants
Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. If the position is still open after that date they will be considered alongside external applicants.
Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled
Auxiliary (Over 4 Months)
Anticipated Start Date
Position End Date (If Applicable)
The Hours of work are subject to change depending upon departmental requirements
The hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pm
The Enrolment Services Supervisor provides direct supervision to Enrolment Services staff including analyzing, recommending, planning, training, scheduling and ensuring the effective and efficient operation of the team. The Supervisor provides coordination and support to staff, students, faculty and administrators to ensure systems and processes operate in accordance with established policies, data standards and service standards. The Supervisor works directly with other managers and supervisors within the University Registrar division and across the University to ensure seamless service provision and integrity of student records. The Supervisor resolves complex enrolment issues with significant impact on students' academic progression and attainment. The Supervisor may perform the duties of Enrolment Services staff.
MAJOR DUTIES & RESPONSIBILITIES
Directs the work of Enrolment Services staff including: planning, scheduling, assigning, organizing and checking of work, as well as coaching and providing feedback on staff performance.
Maintains the reputation of the University by providing, and supervising others in the delivery of, a high level of service to students, faculty and the public, and ensuring the integrity of student records.
First point of contact to resolve escalated or exceptional student and faculty issues relating to enrolment and student records.
Assists in the interview and selection process for new staff.
Provides training to new employees and develops procedural documentation and training materials.
Provides input into the preparation of employee evaluations.
Verifies accuracy of data entry in accordance with established policy and data standards. Identifies issues and recommends solutions.
Works with other departments and divisions to ensure seamless service provision, improve enrolment-related processes and maintain the integrity of student records.
Coordinates key communication messages for divisional staff, students, faculty and the general university community.
Plans and/or participates in systems functional testing in coordination with Student Systems and Reporting and other stakeholders across the institution.
Liaises frequently with the Finance Department and Student Awards and Financial Support staff with respect to fees and registration.
Participates in institutional committees.
Supports University recruitment, conversion and retention activities.
Maintains current knowledge of Senate policies, sessional dates, admissions and registration procedures, Calendar content, transfer and partnership agreements.
Ensures divisional compliance with the Freedom of Information and Protection of Privacy Act with regard to student records.
Performs the duties of Enrolment Services staff when needed.
Manager as designated, Enrolment Services
A Bachelor's degree from a recognized post-secondary institution
Five years of related experience in a post-secondary institution or related environment including three years of experience in a Registrar's Office, including:
Experience with training, coordinating and supervising staff
Experience with records management.
Experience in a highly student or customer service-oriented environment
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
Ability to effectively supervise a team of staff and provide conflict resolution
Ability to address and resolve complex and stressful situations with diplomacy
Ability to plan, schedule, assign and check work for a department
Ability to effectively organize and coordinate staff training
Ability to manage one's own time effectively, balancing work that requires focused concentration with the need to attend to urgent matters that arise
Ability to perform electronic word processing and data entry in an enterprise relational database including knowledge of Banner and scheduling software
Ability to work well under pressure and deal courteously and tactfully with a variety of people, both verbally and in writing
Ability to use policies and procedures to problem-solve day-to-day issues
Ability to operate basic office equipment such as printer, scanner, fax and photocopier
Ability to plan, organize and prioritize tasks and meet deadlines, maintaining accuracy and attention to detail
Ability to work independently as well as part of a team
Advanced knowledge of University policies and procedures relating to student service and records management
Ability to develop, modify, and produce reports
Sitting at desk and computer for long periods of time as well as counter work
General office conditions
Occasional lifting and moving boxes and bins exceeding 10 kg
Occasional exposure to difficult client situations
Please Note: If you are selected for interview, External Candidates will be required to bring a copy of their transcripts to the interview
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.
CUPE Grade 11 $35.75
Please Note: This position may be subject to a 90% salary for the first 560 hours of employment.
Kamloops, BC CA (Primary)
# of Hires Needed
Thompson Rivers University -> Enrolment Services
Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Color, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.
NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Career website.