Job Title: Assistant Manager
Reports to: Park Manager
Supervisory Responsibilities: Yes
Get Air operates one of the fastest growing indoor trampoline parks across the United states and internationally. We take pride in offering a safe and family friendly environment to entertain kids and adults of all ages, along with being an active member of our communities.
The Assistant Manager, under the direction of the General Park Manager, ensures the safe operations and management of the facility when the General Park Manager is not available, providing the the necessary leadership and guidance to make Get Air the destination of choice for our guests. The Assistant Park Manager assists with employee development and customer service to ensure the community will recognize Get Air as a destination of choice for parties, group events, fundraisers, etc.
Essential Duties and Responsibilities:
Ensure the safe operation of the park under the direction of the General Park Manager and when the General Park Manager is unavailable.
Coordinate with manager to create staff schedule.
Handle customer service issues with discretion and professionalism.
Advocate safety and satisfaction for both employees and guests.
Supervise all employees at the park, and assist with training and development.
Ensure all staff members are trained in all products, procedures, and services to date promotions, events, etc..
Assist with recruiting new staff, onboarding, and orientation.
Assist with employee development, coaching, and disciplinary processes.
Assist with marketing the park in the community.
Create orders for operating supplies: wristbands, party supplies, gift cards, custodial supplies, etc.
Support the manager in charitable donation requests.
Book birthday parties, corporate events, etc. Coordinate with employees to complete and carry out the party or event. Visit, create and maintain relationships with key community influencers schools, hospitals, corporations, etc..
Assist with building and trampoline maintenance.
Work with local community and businesses to increase park revenue.
Become familiar with and understand monthly P&L statements and weekly financial reports.
Support company policies, procedures and initiatives.
Cover shifts when needed.
Experience and Qualifications Requirements:
Certified in first aid and CPR required.
Excellent oral and written communication skills, problem solving, decision making, conflict management, customer service, and organizational skills.
Required to work nights/weekends and some major holidays.
Education and/or Experience:
Bachelor's degree and at least 1-year management experience or a High School diploma with 2-3 years management or supervisory experience.
Intermediate computer skills including G-Suite.
Essential Job Functions:
Must be able to lift and carry up to 50 pounds, along with standing and walking for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.