Financial Service Representative

EAST COAST CREDIT UNION - Louisdale, NS (30+ days ago)

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East Coast Credit Union is seeking a Casual Financial Services Representative to join our
team! This position is located in our Louisdale Branch and is well suited for an individual with
exceptional customer service experience seeking an opportunity in a progressive and innovative

East Coast Credit Union is a full-service financial cooperative organization that is deeply
committed to the communities in which we live and work. We offer refreshingly honest banking
and take pride in providing an exceptional member experience.

Reporting to the Branch Manager, you will be responsible for providing counter and telephone
service to current and prospective members; processing financial transactions including daily
balancing of cash and transactions; assisting members with their financial needs and promoting
credit union products and services. As this is a casual position, the incumbent is required to be
on call when required and be flexible to work any day of the week from Monday to Friday. Hours
will vary based on the operational needs of the branch.

You would…

  • Provide exceptional customer service to current and prospective members.
  • Pro-actively identify members’ financial needs; suggest appropriate product or service

and refer members to other departments.

  • Process various financial transactions and balance daily work in an efficient and

accurate manner.

  • Understand all products and services offered by East Coast Credit Union. These include

but not limited to facts and features; benefits and advantages; rules and regulations and
price structure.

  • Assist in the promotion of new products and services to Credit Union members.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Follow the Credit Union’s security and risk management procedures.
  • Demonstrate a team approach and provide support to the Front Line team.
  • Complete other duties as assigned.

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one year one

year sales and service experience, preferably in the financial industry; or equivalent
combination of education and experience.

  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives
  • An outgoing and self-motivated nature with strong work ethics
  • Demonstrated critical thinking and problem-solving skills
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash


  • Superior communication and time management skills.

We offer…

  • outstanding culture and opportunity to join an engaged and community-focused team.
  • tuition reimbursement, training and personal development.
  • very competitive compensation – the starting hourly rate is $19.26 and benefits with performance-based incentives.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Applications will be accepted until Friday, October 4, 2019.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted

Job Type: Casual

Salary: $19.26 /hour


  • English (Required)