Field Service Technician - GTA Central

BFG Enterprise Services - Greater Toronto Area, ON (30+ days ago)

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Role: Reporting to the geographic Regional Service Manager, responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties:

  • Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues; Work independently and collaboratively with other team members to achieve common project/site objectives
  • Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
  • Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
  • Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
  • Apply the job specific training, wear the required personal protective equipment for the tasks of the position, and use all tools and equipment in a healthy and safe manner at all times.
  • Apply proficient computer skills and solid knowledge of computer networking
  • Maintain a valid driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service.

Field Services:

  • Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
  • Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
  • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
  • Maintain real time updates on all assigned active tickets
  • Liaise with Help Desk on escalated issues
  • Prepare field reports, as required
  • Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
  • Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
  • Identify cable pathways
  • Test, review and troubleshoot installed systems
  • Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
  • Troubleshoot cabling, hardware and network related issues in the field
  • Operate hand and power tools (i.e. drill)

Occupational Requirements:

  • A+ Certification
  • Trade qualifications and extensive related work experience
  • Minimum university degree with major in information technology or a related program
  • Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
  • Knowledge of testing and legal regulations, as they related to the company's customer particular requirements
  • Knowledge to reduce safety hazards by understanding and practicing safety standards as they relate to the customer's requirements
  • Experience working in a retail environment with POS systems is required
  • Experience working with remote management software is an asset
  • Experience in troubleshooting cabling, hardware and network related issues in the field
  • Excellent prioritizing and communication skills
  • Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
  • Ability to travel to customers’ sites on short notice over extended periods of time
  • Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
  • Must be able to lift up to 75 lbs
  • Must have and provide company with valid driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
  • Ability to operate hand and power tools (i.e. drill)
  • Proficient computer skills and solid knowledge of computer networking

Job Type: Permanent