COAST Mental Health Worker

Canadian Mental Health Association, Niagara Branch - St. Catharines, ON (30+ days ago)

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Position Summary

The Community Outreach and Support Team (COAST) Mental Health Worker provides mobile urgent response service and telephone support to individuals who are in crisis in the Niagara Community. The intent is to ensure client safety, to encourage empowerment, and provide crisis resolution and prevention, within a recovery framework which integrates the client into their community with supports.

Applicants must be available to cover a potential of weekday hours during non-traditional operational hours on a relief basis to cover vacation, sick time, training, statutory holidays, and other coverage needs as they arise. Must be available to provide shift coverage on short notice.

Essential Job Functions

  • Provide individuals with serious mental health concerns with a range of accessible services which include outreach assessments, telephone support, referrals and interventions to prevent further crisis
  • Complete Mobile Outreach Assessments and respond to telephone crisis calls as required
  • Assess risk in both outreach environments and through telephone support
  • Assist in identifying and developing strategies to prevent further crisis and engage individuals with ongoing supports and treatment
  • Work in collaboration with police and community partners to build an effective community crisis network
  • Work in collaboration internally with other program staff to ensure effective and efficient program delivery and administration
  • Support caregivers, including family members, in managing acute psychiatric issues and crisis through education and problem solving approaches
  • Build positive relationships with communities and agencies to become mutual resources
  • Respond to telephone, in person, electronic enquiries and/or forward to appropriate person
  • Provide general information to the public including distribution of pamphlets, cards and other relevant information
  • Ensure accurate and timely reports, data entry and documentation in relevant systems (i.e. CRMS)
  • Conduct cross service/sector linkages and act as a liaison by consulting with family members and other professionals (e.g. psychiatrist, Emergency Department physicians, nursing/allied staff, and community agencies), in direct collaboration and with the consent of the individual being served for the purposes of promoting positive change and independence

Job Type: Casual

Salary: $27.41 to $34.26 /hour


  • mental health crisis: 5 years (Preferred)


  • Bachelor's Degree (Required)


  • registration with a regulatory body (Preferred)