If you are ambitious, curious and hard-working, this is an exciting new opportunity for you to join the Rodan Energy team – an organization that has been recognized as one of Canada’s Top Small & Medium Employers for three years in a row.
Rodan Energy is a top North American energy services company, quickly growing to serve our clients across North America. We are a leader in distributed energy resource asset optimization, demand response, energy management and intelligence systems, and power systems engineering and metering services. Our innovative solutions are designed for large commercial and industrial energy users as well as power distribution and generation companies. We focus on minimizing energy costs while maximizing efficiencies and corporate sustainability for our clients. Our goal is a sustainable energy future.
We have an opportunity for an IT Support Specialist to join our Mississauga team.. Reporting to the Senior System Administrator, the IT Support Specialist is responsible for user support, maintenance, configuration, and reliable operation of computer systems.
Main Responsibilities & Duties:
Microsoft 365 (Office 365) administration and support-
In-depth knowledge of Windows Server
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Active Directory, Desktop and Network Environments
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Carry out IT helpdesk support and requests through the IT service management ticketing system
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Ensure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
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Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
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Prepare IT equipment for new employees
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Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
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Administer and support user management and access level controls.
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Contact and follow-up with IT vendors on issues and SLA breaches
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Support the provisioning, procurement and management of software license new/renewals and hardware
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Monitor and provide reporting on system performance
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Provide support to application delivery projects on infrastructure matters
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Create and maintain technical procedures and solutions documentation
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Identify and implement solutions aimed at improving processes that involve the support of our clients
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Optimize and maintain infrastructure by evaluating performance issues including availability, utilization, throughput and latency
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Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
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Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
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Conduct capacity and storage planning and take action when needs exceed capacity limits
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Assist with maintaining and supporting Azure, AWS (and other cloud providers) infrastructure
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Maintain IT equipment inventory
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Test and evaluate new technology
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Other duties as required
SPECIFIC EXPERIENCE WITH THE FOLLOWING:
Microsoft 365 (Office 365)-
Windows Server, Active Directory, DNS, DHCP
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Sharepoint
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IT service management ticketing system
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Remotely supporting users
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Hardware/equipment (ie. adding/removing components, changing battery, etc.)
Requirements:
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Post-secondary education in a technical support related discipline
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3-5 years of IT support or system administration
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Has working knowledge of the Microsoft 365 (Office 365) Administration portal (Exchange, Teams, SharePoint, Compliance, Azure Active Directory, etc.).
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Proficient in MS Office and Windows OS
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Fundamental technical troubleshooting skills
- Working knowledge of VMWare vSphere, vCenter, ESXi. Azure and AWS
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Ability to lift up to 20 lbs (ie. Printers, servers, etc.)
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May require occasional travel to our Calgary Office
Qualifications & Skills:
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Excellent verbal and written communication skills
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High level of commitment to exceptional customer service and experience
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Capacity to form effective relationships with users
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Highly organized and able to prioritize tasks
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Proven ability to work well under pressure and meet all deadlines
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Ability to adjust and be flexible to meet changing work needs and demands
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Resourceful, self-starter who takes initiative to solve problems and meet deadlines
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Strong organization and time-management skills
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Strong analytical and problem-solving skills
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Strong attention to detail
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Easily liaises and interacts with all types of personalities
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Linux, Microsoft Azure or other network related fields are an asset
RODAN BENEFITS:
Competitive salary, commensurate with experience-
Health benefits after probationary period (medical, dental, vision, health care spending, life insurance, LTD, AD&D,)
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3 weeks vacation
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RRSP annual contribution top up
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Employee assistance program (24/7 benefits to address problems that are personal or work related ie. psychological, financial, legal and parental support services)
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Teledoc (24/7 access to Doctors by phone, video or app)
Rodan Energy is strongly committed to diversity and equality of opportunity. We strive to create an environment that is welcoming and inclusive for everyone.
Note: As part of the initial recruitment screening process, applicants must confirm that they are Fully Vaccinated against COVID-19.. If Applicants are not Fully Vaccinated, they will be asked to identify any accommodation needs pursuant to a protected ground under the Code. If no such accommodation is identified, the Applicant will not be eligible to proceed through the recruitment process.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
