IT System Administrator

Destiny Solutions Inc. - Toronto, ON (30+ days ago)

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The Company

With headquarters in Toronto, and staff in both Canada and the U.S., Destiny Solutions (www.destinysolutions.com) already has an impressive roster of clients and a very highly-regarded product. Our clients are amongst the top universities and colleges and are arguably the most forward thinking in the industry. It is worth noting that they believe in us so strongly that they trust us with their business-critical operations. We are now expanding into new markets within the non-traditional higher education space and building trust across other divisions. With over 75 clients and rising each month, Destiny will continue to grow organically for years to come.

We believe that in order to serve higher education, we need to be specialists in it. Destiny Solutions staff are amongst the foremost experts in non-traditional higher education and take an active role in educating the industry through our robust content library and our digital publication, The EvoLLLution (www.evolllution.com). Because of our intimate knowledge of the industry, we are able to craft a product that offers best practices and speaks specifically to the unique needs of higher education leaders.

In 2018, Destiny was purchased by The Riverside Company, one of the most pre-eminent private equity partners in the world. With Riverside’s financial backing, Destiny will continue to invest in its flagship product and will look to grow through additional product offerings as well.

The Market

The market is looking at huge growth, and so are we. You will be instrumental in driving growth for our company, as well as creating growth at the institutions we serve. We operate on a business model where we do well when our clients do well and we believe in making an impact in this formative industry.

The Opportunity

As an IT System Administrator at Destiny, you will be primarily responsible for implementing, directing, and maintaining the Destiny Solutions corporate IT infrastructure and network security practices. You will be working within Windows, MAC, and SQL Server environments with future Linux requirements. You will be in charge of Destiny’s internal virtualized infrastructure that utilizes VMWare ESXi vSphere and vCenter.

We are looking for the type of person that loves to have their hands in everything and someone who can take on the challenge of working within a small growing team with a great deal of responsibility. You have a breadth of experience with IT infrastructure and is comfortable configuring, provisioning and troubleshooting Windows/Mac hardware and software issues while also having strong networking knowledge. You have a strong technical background and can provide governance, controls, and processes to ensure that our infrastructure adheres to industry best practices and is compliant with appropriate standards.

You are calm and poised under pressure and bring the confidence and know how to resolve critical issues as they arise – regardless the time of day. You are excited to be the go-to person in the organization for establishing proper IT processes for patch management, monitoring, backup strategies and disaster recovery.

Role and Responsibilities

Role: IT System Administrator

Location: Toronto

Reports to: Director, Development and DevOps

Responsibilities include:
Managing, supporting, trouble shooting, configuring and implementing all of our corporate IT infrastructure
Install and/or update server or network hardware, software and operating systems
Troubleshoot and diagnose network, hardware and software issues related to our internal servers and workstations.
Daily system monitoring of resources, storage, logs, key processes and scheduled jobs.
Responsible for performance tuning and resource optimizations as necessary
Implement and perform network and instance monitoring for security events and follow appropriate remediation tasks in the case of an identified fault.
Design and implement patch management, backup and disaster recovery strategies
Act as the primary contact with our internet, software and hardware vendors
Responsible for asset inventory and licensing of our software and hardware
Supporting the company staff with their IT requests, including on-boarding and off-boarding staff
Evaluate new technologies and evaluating how they could be integrated / utilized to better serve our infrastructure
Strive at all times to do work using best practices – through experience or experimentation
Perform after-hours upgrades or escalations as necessary
Requirements and Qualifications

University degree in Computer Science or related field with 5+ years of work experience in managing IT infrastructure
Extensive experience working on Windows Server and Linux platforms, as well as in IT and network security best practices
Practical hands-on experience with firewalls, routers, switches, SAN, PDU, Wi-Fi, VOIP, VPN and network monitoring tools
Practical hands-on experience with provisioning and maintaining Windows Server, PC’s, Macs, Active Directory, Office 365 and SQL Server environments
Experience with Virtualized environments and management best practices: experience in Amazon EC2 and ESX-VMware required
Practical experience with development build environments and tools including Jenkins and Mercurial
Practical experience with Powershell or other scripting languages
Demonstrate the ability to manage and prioritize multiple projects and aspire to be a project owner
Proven ability to meet deadlines, prioritize tasks and work effectively with minimal supervision in a team environment
Strong analytical and problem-solving skills
Strong leadership, interpersonal and communication skills (verbal and written with both technical and non-technical staff)
Motivated, hardworking and flexible
  • Please email your resume to careers@destinysolutions.com and make sure to include the JOB TITLE “IT System Administrator” in the subject of your message. We are an equal opportunity employer. We thank you for your interest and look forward to hearing from you. Please note that ONLY QUALIFIED CANDIDATES will be contacted for this opportunity. We are growing and do however welcome you to send your resume for future opportunities and/or other roles for which you might be a better fit.
About Destiny Solutions

Destiny Solutions is transforming how North American universities and colleges engage and manage “non-traditional” students and curriculum. We create software for universities and colleges that helps them to successfully attract, manage and retain their non-traditional students. Our software platform, Destiny One™, fosters business excellence and catalyzes world-class customer engagement between educators and learners. What makes us truly unique is that our company is committed exclusively to developing innovative software for the non-traditional education market. Our software development team, comprised of professionals and subject matter experts, is the largest of its kind. We offer an incredible breadth and depth of knowledge about this unique market segment and are a trusted partner in the evolution of non-traditional higher education. We work with enterprising educators at institutions seeking opportunity in today’s turbulent times. Our customers represent the market leaders in continuing education and lifelong learning. Some of our clients include Stanford, Duke, Penn State, Georgetown, UC Berkeley and the University of Toronto.