Guest Service Ambassador

Halcyon Hot Springs Resort & Spa, in Nakusp BC - Vernon, BC (30+ days ago)

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Job Summary

In this position you will assist with the planning, communication and execution of all guest services-related to the objectives of the property. This position includes checking personalized guest itineraries, organizing all activities and spa appointments, arranging transfers, check-in, check-out, greeting, luggage handling, correspondence (e-mail, phone, and shipments), reservations as required and general information about the property, our company and local attractions.

Responsibilities

  • Carry out daily operations within the Guest Services Department
  • Communicate and coordinate tasks with other members of the Guest Services team
  • Answer, report, and follow Guest Services Manager’s instructions
  • Respond to guest concerns and inquiries
  • Ensure that activities flow smoothly, and guests are looked after

Qualifications and Requirements

  • Language requirements: Must be fluent in the English language
  • Must be an organized, efficient and positive team member

Skills & Work Characteristics

  • Must have professional demeanor and appearance
  • Excellent organization and project management
  • Maintain a positive attitude
  • Ability to work in a fast-paced environment and maintain organization of self

We offer

* Competitive wages, benefit plan and annual performance bonus

* Subsidized single occupancy staff accommodation

  • Access to our resort's amenities - including free use of the hot springs pools, gym, watercraft rentals and activities.
  • Free shuttle transportation to and from your shift

** Must be currently living in Canada and legally entitled able to work in Canada.

Only those selected for interview will be contacted. Job Type: Full-time

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)