Regional Food Distribution Manager

The Salvation Army B.C. Vancouver Harbour Light - Vancouver, BC (30+ days ago)

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HOURS: The normal work week is Monday to Friday. The normal workday comprises 7 ½ paid hours and a ½ hour unpaid lunch break. Hours will typically be 8:00am – 4:00pm, but may vary between 6:00 am and 5:00 pm, according to operational needs, and in consultation with the Director of Administration.


Position Purpose Summary:
The Regional Food Distribution Manager administers the Lower Mainland Food Distribution Program based at Vancouver Harbour Light. The Manager collaborates with the Lower Mainland Food Distribution Committee and is responsible (in whole or in collaboration) for the general administration, donor relations, program management, and supply and demand planning of the Program. They will also work closely with Harbour Light’s Shipping & Receiving Supervisor, Harbour Light Fundraising Coordinator, participating ministry units, and current/potential donors to ensure effective supply planning (e.g. capacity evaluation, facilitating allocation among ministry units), demand planning, and donor stewardship.

Supply & Demand Planning

Gives leadership to the Lower Mainland Food Distribution Program activities relating to supply (from donors and between ministry units) and demand (needs assessments, capacity, etc.)
Communicates, collaborates and engages at least weekly with all participating Lower Mainland ministry units to assess need for and capacity to receive food donations
Works with the Harbour Light Shipping & Receiving Supervisor to forecast and arrange incoming food
donations and to communicate available food donations, and arrange distribution (pick up/delivery) among ministry units
Maintains current inventory for all products received, stored, and distributed.

Donor Relations

Ensures donation processes and practices are aligned with Canada Revenue Agency requirements and fundraising best practices
Develops strong relationships with donors and potential donors across the food supply chain: farmers, wholesalers, produce brokers, distributors and manufacturers, catering companies, event venues, etc.
Collaborates with the Fundraising Coordinator and Shipping & Receiving Supervisor to maintain up-to-date donor information, including administration of all donor contracts
Collaborates with the Fundraising Coordinator and Shipping & Receiving Supervisor to develop and implement a food donor stewardship process
Creates and implements a donor satisfaction check
Prepares, prints, and distributes acknowledgement letters, and thank you letters
Prepares, prints, and administers tax receipts pertaining to Gifts in Kind

Administration / Program Development

Processes, maintains, and is accountable for all documentation necessary to support overall food procurement and distribution.
Coordinates the marketing and communication materials for the program, as required.
Maintains record-keeping systems for all incoming and outgoing food donations.
Handles ongoing accurate, efficient data entry for all aspects of the program, including donor data, incoming donation records, outgoing allocations to other ministry units, incident reporting, and more
Contributes to the development of the annual budget, including forecasting future costs and analysing historical costs
Conducts regular review to ensure the program is meeting the Division’s targets for food procurement, supply/demand, and financial expectations
Meets regularly and collaborates with the Food Distribution Committee, prepares and submits quarterly status reports to the Food Distribution Committee
Investigates and responds to incidents, complaints, and/or commendations related to the program
Reviews monthly ministry unit participation in the Program to assess chargeback rates
Processes monthly chargeback requests through DHQ / RAC
Completes annual program evaluations
Liaises with the DHQ Business and Development departments to achieve mutual goals
Assists in the development of related policy and procedures
Performs other duties as assigned

Minimum two years post secondary education in Trade & Transportation Logistics or other related field as a definite asset
Current FoodSafe certification
Current certification in First Aid/CPR (or willing to be trained)
A valid Class 5 (or higher) BC Driver’s License and a clean driver’s abstract
Criminal Record Review Program clearance

At least two (2) years of related experience in some or all of the following areas: dietary purchasing, data analysis, supply chain management & marketing, warehouse processing, and/or goods distribution.
Experience in a healthcare/social services procurement setting would be a significant asset

Required Skills/Knowledge:
Willingness to adhere to the Mission and Values of The Salvation Army and Vancouver Harbour Light
Intermediate to advanced skills in Microsoft Word, Excel, and Outlook
Demonstrates good verbal and written communication skills, effective listening skills, and organizational skills
Ability to collaborate with diverse stakeholders to develop new processes and manage change
May be required to lift more than 20 pounds but less than 50 pounds.

PREFERRED SKILLS/capabilities:
Detail-oriented with a high level of accuracy in data entry and document creation
Experience using an inventory management system is a significant asset
Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment
Strong customer service mindset – ensuring good stewardship of resources and relationships while ensuring compliance with all policies and regulations
Flexible, self-motivated, adaptable

Successful candidates, prior to hiring, may be required to provide:

A valid Class 5 (or higher) BC Driver’s License and a clean driver’s abstract
Criminal Record Review Program clearance
Completion of our online Armatus Abuse Training and required Health and Safety training
If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.