Academic Application Coordinator

ApplyBoard - Kitchener, ON (30+ days ago)

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About ApplyBoard

ApplyBoard is an online platform that empowers students around the world to access the best education. Connecting international students, recruitment partners, and academic institutions, we simplify the study abroad search, application, and acceptance process.
Founded in 2015, we have built partnerships with over 1,200 primary, secondary, and post-secondary schools, and work with 3,500 recruitment partners to drive diversity on campuses across Canada and the United States. To date, we have assisted more than 65,000 students with their educational journey. Together, we will achieve our mission of educating the world. In November 2019, ApplyBoard was named the fastest growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast™ 50.

Our Team

Our team of over 250 ApplyBoardians and growing, is just as diverse as the customers we support. Comprised of 27 nationalities, 30 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated. ApplyBoard is headquartered in Kitchener, ON Canada, with representatives in 8 countries including India, Bangladesh, Nepal, Vietnam, China, and the Philippines.

The Role

We are looking for a detail oriented, customer centric and creative Academic Application Coordinator to join our growing Customer Experience team and take our company and platform to the next level!

Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
Empathetically communicate application outcomes to our students, whether positive or negative
Assist applicants with program inquiries and requirements
Provide advisement to students on alternative program options that meet their interests and educational backgrounds
Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
Ensure application processes are regularly updated to ensure precision of process detail
Preferred Qualifications
1-3 years customer service experience
Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
Strong analytical abilities, detail-oriented and high level of accuracy
Working knowledge of Google spreadsheets, Microsoft Word and Gmail
Adept researching and problem-solving capabilities
Someone who thrives in a collaborative, teamwork environment
Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
An ability to work cross-functionally to ensure application processing consistency and efficiency
Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
Excellent interpersonal skills and verbal and written communication skills
What We Offer
The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
Great compensation and benefits package to keep you healthy and happy!

Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.

At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.