POSITION: Installation & Service Technician
REPORTS TO: Regional Operations Manager
DIVISION: CSS - CAMACC
CAMACC Systems is one of the newest members of the Stanley Black and Decker family. We are an advanced technology company that builds and installs custom video surveillance gear, including cameras and storage hardware, as well as the world’s best software to integrate and drive the entire system. We use technology to get a clear picture of the world to improve safety, security and operational efficiency across many sectors.
Under the supervision of the Regional Operations Manager, the successful candidate will be responsible for installing and configuring all access control, CCTV, or integrated security and digital systems sold by CAMACC Systems so as to ensure optimum installation of the system, as well as sales with installation costing upon request.
Compiling all pertinent information required to install the system in accordance with the customer’s needs and within the system parameters
Installing Hardware according to manufacturer’s guidelines, specifications and support;
Sourcing installation material and maintaining on hand supplies such as cables, conduit and connectors for small to medium size projects
Performing system configuration, testing and commissioning on some products, as well as providing basic training when required by the customer
Ensuring efficient allocation of time making use of Telus phone/radio service, to ensure travel between service calls in south-central Ontario is managed effectively
Troubleshooting and resolving on-site deficiencies related to installations to include repairing/replacing hardware if needed (Contacts, Strikes, Cameras, Lenses, Connectors, Power units, Panels)
Reconfiguring existing systems (Windows Based) and/or perform system upgrades as required
Performing random installation audits on subcontractor projects, completing site audit forms/checklists, ensuring quality workmanship, job management and customer service expectations are adhered to, as well as consolidating information and participating in the annual subcontractor evaluation process
Executing service calls in the field related to installation issues that fall within warranty guidelines, participating on service calls during periods of low project related activity
Preparing and providing reports as required by customers or management
Establishing a relationship and maintaining timely communication with appropriate client personnel
Taking on any other responsibility or perform miscellaneous tasks as requested by management from time to time
College diploma in computer science, electronics, or telecommunications an asset
2-3 years’ experience installing access control systems and/or CCTV equipment, and/or fire alarms systems
Excellent communication and customer service skills
Valid driver’s license and clean drivers abstract
Skills in computer networking LAN/WAN
Prior training in WSIB, WHIMS and other safety programs would be an asset
Ability to lift 50 lbs.
Ability to climb ladders
Ability to work on call and out of town when necessary
Stanley Black & Decker Canada Corp. is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment. We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.