Registration/Booking Clerk- BC Children's & BC Women's Health Centre
Full Time (1.00 FTE)
Requisition #: 85829
Pay Rate: $22.49/hour
Start Date: July 29, 2019
4500 Oak St, Vancouver, BC V6H 3N1
Reporting to the Administrative Manager or designate, the Registration/Booking Clerk performs a variety of clerical and patient related activities including scheduling and booking of patient appointments, processing of referrals; performing reception, admitting and patient registration duties; and maintaining databases, records and other patient information. Provides clerical functions such as faxing, photocopying, and types material-utilizing various computerized word processing and spreadsheet software programs. Answers the phone and responds to routine messages or forwards callers to appropriate personnel. Maintains departmental equipment, supplies and filing systems.
In this role you will:
Utilize a computerized scheduling system, schedule and book patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients within a computerized scheduling system upon arrival.
Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary.
Advise appropriate professional that the patient has arrived.
Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork.
Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
Grade 12, plus two (2) years’ recent experience, or an equivalent combination of education, training, and experience.
You have the ability to:
Keyboard at 45 w.p.m.
Communicate effectively both verbally and in writing.
Deal with others effectively.
Operate related equipment.
Physically carry out the duties of the position.
You also have:
Knowledge of medical terminology.
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BC Women’s Hospital & Health Centre (BCW) is the only facility in British Columbia devoted primarily to the health of women, newborns and families. It provides a broad range of specialized women’s health services that address the health needs of women of all ages and backgrounds. BC Women’s is one of the largest maternity facilities in Canada, with over 7,000 births a year, and is both the major primary and secondary maternity services provider in the Lower Mainland and the cornerstone of the provincial tertiary care system. As an academic health centre BCW’s mandate includes providing strong leadership in research and the education and professional development of health care professionals in areas related to the health of the populations we serve.
BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the Child and Family Research Institute and in partnership with the University of British Columbia.
BCW and BCCH are part of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose
For more information about the Program that you are interested in, please visit the website at: www.bcchildrens.ca or www.bcwomens.ca
PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of July 15, 2019. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
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