Control Centre Coordinator

Transdev - Vaughan, ON (30+ days ago)

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Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


This position reports directly to the Operations Manager.The Control Centre Coordinator will maintain, govern, and provide effective, efficiently running routes for the Customer and will supply accurate data for conventional transit and community/mobility bus service route operators.Strong administrative skills will be valuable in tracking operational data and following through with operator and supervisor performance meetings. The successful candidate will be responsible for managing the transit service through efficient use of the INIT-CAD/AVL and Trapeze FX software. In addition, he/she will be involved in the training of the group. The incumbent will monitor bus service levels to ensure efficient use of equipment and personnel as well as compliance with budget and resource limits. They will be responsible for the supervision of operations supervisors, bus drivers, including but not limited to planning and implementing departmental policies and ensuring maximum reliability and efficiency of run and route coverage.TheControl Centre Coordinator should demonstrate and encourage a “Safety First” lifestyle. He/she will be responsible for driver discipline, tracking and documenting daily events The Control Centre coordinator will respond to vehicle breakdowns, accidents and road closures to ensure effective and efficient management of the serviceensuring maximum reliability and efficiency of run and route coverage.They are required to coordinate change off’s of vehicles due to malfunctions and directly work with Transit inspectors to manage service. The Control Centre Coordinator will be responsible for incorporating into route plan factors such as peak travel periods, holidays, special events, and construction with emphasis on time and cost efficiencyand will be required to monitor and, maintain service schedules. The incumbent will liase with drivers and customers, initiate complaint investigation and response and assist with route training when required.


2 to 3 years experience preferably in a supervisory capacity in bus operations, with knowledge of operating a computerized CAD/AVL bus tracking system
Excellent knowledge of geographic locations, vehicle routing opportunities, and traffic conditions within the YRT/VIVA service area.
The successful candidate must possess a valid license with clean driver’s abstract.
He/she must be extremely flexible and have the ability to learn quickly in a fast paced environment. Must be able to work out of any Transdev and/or YRT location in York Region
The candidate must be a self-starter and be able to handle multiple tasks simultaneously.
They should be professional in all that they do yet be able to handle difficult situations and people.
Excellent computer skills, problem solving and customer service skills necessary
Must also have the ability to work with, read, analyze, and interpret computer information with various software applications such as Microsoft Word and Excel.
Previous work in a union environment would be preferred.
Ability to write and communicate effectively, presenting information, and respond to questions from all levels of associates.
Training and Experience
Performance and Attendance RecordWilling to work unconventional shifts including evening, holidays, weekends.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Job Locations CAN-ON-Vaughan

Posted Date 2 months ago (12/2/2019 12:33 PM)

Requisition ID 2019-11503

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code \#TNA

Internal Reference 610

Internal Code 3 Ind1

Company/Division Transdev Services