Data Quality Associate

HSBC - Vancouver, BC (30+ days ago)

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HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Retail Banking & Wealth Management

Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations. We continue to exponentially grow our market share in Canada year on year.

Key Objectives for Data Quality Associate:
The role encompasses a number of tasks in support of the Retail Banking and Wealth Management Data Governance mandate designed to strengthen data management capabilities by ensuring all critical data is fit-for-purpose and of high quality. One of the key objectives will be identifying and resolving customer data quality issues as they arise and supporting customer ongoing monitoring requirements with performance based on agreed timescales.

Principle Accountabilities:
The principal accountability of the Data Quality Associate is to provide support to evaluate, maintain and improve customer data quality across Retail Banking and Wealth Management . The job will involve the following activities:

Perform routine remediation activities and processes ensuring accuracy of tasks performed
Identify and escalate data quality issues and trends
Plan and coordinate remediation and ongoing monitoring activities
Support root cause analysis of data quality issues
Support data preparation and processing for ongoing monitoring activities
Provide customer relationship support for data quality issues raised by Network
Engage with key stakeholders across other teams and departments as required
Support data governance internal reporting requirements
Support decision making through provision of advice and guidance to stakeholders within area of specialization
Support colleagues to ensure cost effectiveness of operations
Demonstrate a “Customer 1 st Now” mindset, balancing data quality compliance with a customer-service attitude
Complete other responsibilities, as assigned.


Knowledge & Experience / Qualifications:
A Bachelor’s degree and/or with equivalent industry/functional experience
Excellent understanding of Know Your Customer, financial regulatory environment and regulatory risk implications
Previous Know Your Customer experience
Thorough understanding of Retail Banking & Wealth Management and various client propositions
Sound knowledge of financial regulatory requirements
Sound knowledge of Know Your Customer update processes and procedures
Ability to assess, interpret and make recommendations on with respect to data quality issues
Excellent communication skills
Ability to work collaboratively within the team and with internal stakeholders
Ability to work well under pressure with high degree of accuracy
Self-driven and takes initiative
Good understanding of Microsoft Office and proven skills on Staff Front-End banking platform

Key Assets:
Previous experience in working for data quality / Know Your Customer teams is desirable.
HSBC Proud

In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.

Join HSBC, and benefit from the following:
Career Development: Within your current role, as well as Canadian and international opportunities
Company Reputation: Offering prestige, strength, and longevity
Business Growth: Underpinned by our drive, and the highest banking standards
International Connectivity and impact: Build global relationships and be a part of international initiatives
A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make.