Cabinetry Service and Deficiency coordinator

Olistin Homes Ltd. - Ottawa, ON (30+ days ago)

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Employer: MR Kitchens – A custom kitchen cabinet manufacturer with 3 showrooms in the Ottawa region that sells to private clients & builders

Job Description includes the Following:

Analyzing service technician reports of custom cabinetry deficiencies

Creating Service orders of required service tech work & confirming them with clients

Corresponding with clients to address their concerns

Ordering production of required material to resolve the deficiencies

Monitoring the progress of back-orders with the shop to ensure timely delivery

Ensuring what is manufactured is what was required

Booking service technician appointments with clients

Responding promptly to clients by phone & email

Qualities Needed:

Thorough attention to detail, thoroughness, proactiveness

Investigative skills: Knows what questions to ask to get to the bottom of a problem and determine the correct solution. Assumes nothing. Double checks everything. Thinks outside the box.

Exceptional communication skills: (goes above and beyond to communicate what is required with clarity and avoid the risk for mistakes)

Professionalism: Professional approach to clients & colleagues in solving issues.

Exceptional customer service ethics: going above and beyond to satisfy customers within the guidelines provided by management.

Accuracy: aims for 100% accuracy in determining the problem, the correct solution, and ordering the correct material

Able to thrive under pressure, prioritize & reevaluate priorities on the go

Able to monitor and manager many priorities at once while missing nothing

5 years experience in millwork & kitchen cabinetry

Advantages: Good pay, awesome team, employee-oriented company, training provided

Job Types: Full-time, Permanent

Job Type: Full-time