Customer sales and service representative (Inbound calls)

Nordia - Moncton, NB (30+ days ago)

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Is a customer service and sales representative position a fit for you?

You have acquired a sales experience?
You know how to ask the right questions and identify a need?
You are looking for a dynamic team, an energetic work place?
If that’s the case, this offer will catch your interest.

We are looking for empathetic, friendly and dynamic representatives to promote a range of communication services including Internet, IPTV and telephony. On a day-to-day basis, our sales and service representatives are supporting customers serviced by Canada’s largest communications company.

At Nordia, people are really at the heart of our business. Our top priority is to provide a stimulating and rewarding environment for our employees, with total compensation among the most competitive in the industry. Our representatives confirm the success of this partnership: according to the 2018 employee survey, 84% would recommend Nordia as an employer to their family and friends!

What you’ll do:
Respond to customer requests related to IP TV, Internet and telephony products (wireline and wireless);
Promote complementary solutions according to customers’ needs and habits ;
When required, transfer client to most appropriate group able to fulfill customer’s request;
Bring a remarkable sales and service experience on every contact.

What you’ll need:
Bilingualism (French and English)
High school diploma (completed);
Available to work afternoons, evenings and weekends;
Strong interpersonal and communication skills (past sales experience, an asset);
Able to multi-task (think, talk and type)in a fast paced environment;
Comfortable to work in a computerized environment;

What we offer:
Competitive base salary ($15.00/hour including premium);
Monthly performance based incentive plan;
Bilingualism premium of $1/worked hour and weekend premium

Full time schedule (35 to 40 hours/ week);
Fully paid professional training program and complete support to help you reach your potential;

Complete benefits plan after 6 months of service including:
Comprehensive insurance (medical, dental and life insurance);
Great discounts on telecommunications products and services.
Discover Nordia Moncton at: http://www.en.nordia.ca/moncton/

Training starts November 4th, 2019