FMAV Account Manager Edmonton

PSAV - Edmonton, AB (10 months ago)

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The Account Manager (AM) role responsibility is to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization.

The role requires a self-starter who relishes the chance to provide FMAV’s solutions to clients and collaborates well with colleagues and partners to help achieve successful events.

Client relationship management, solutions selling to qualified leads, developing and presenting proposals, and ensuring the successful delivery of FMAV’s services will all be part of your winning formula.

The Account Manager performs a lead role in client interactions prior to sale (80%) with support from the Project Manager or Lead Technician. Following the sale, the Account Manager performs a support role in client interactions (20%).

Business Development

Know the market well in order to find, qualify and convert prospects into confirmed business
Develop creative solutions to drive business growth
Actively build and maintain a pipeline of ongoing opportunities & leads
Mine existing customers for other opportunities and revenue
Explore partnership opportunities with a variety of event industry suppliers and groups
Partner with clients to have an absolute understanding of their event goals
Build rapport/relationship with clients to understand their event pain points
Plan, document and execute a minimum of 6 weekly unsolicited outreaches to clients in Salesforce CRM
Attend and document a minimum of 8 sales calls (client meetings with a specific plan on how the meeting can advance the sales cycle/business) per month (documented in Salesforce CRM)
Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event
Develop and propose solutions that achieve client goals
Qualify leads from various sources including website, marketing campaigns and other team members
Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise

Client Management

Establish solid relationships and trust with existing clientele
Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager)
Build & foster outstanding customer loyalty by finding opportunities to wow the client
Enhance customer ties by defining opportunities and introducing additional products and services
Understand and document customer business strategies, priorities, and goals
Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail
Project Oversight

Engage with production/operations for technical assistance, design and tailored customer solutions
Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule

Remain current and educated on all new and emerging event technology products and solutions
Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals
Establish and maintain close relationships with other FMAV sales team members as well as with external partners
Attend all designated individual and team calls, working your other scheduled calls around these established times

Quality Focus
Customer Orientation
Understanding the Business
Risk and Safety Management
Continual Learning
Problem Solving
Driving Accountability and Results

5 - 10 years experience within the events industry and/or audio-visual fields is preferred
Proven ability to manage multiple projects at a time while paying strict attention to detail
Understanding of social media, digital marketing strategies, search optimization, and e-marketing
Valid driver’s license and access to a private vehicle
Technical College or University Degree preferred