Customer Solution Specialist - Fido

Rogers Communications - Kelowna, BC (30+ days ago)

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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

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We’re planting roots in Kelowna

Discover a rewarding career at our brand new Customer Solution Centre; with health benefits on day one, a strong connection to the community, potential work from home opportunities and more, we’re connecting Canadians to what matters most.

We are hiring full-time Customer Solution Specialists to join our Kelowna frontline team with a start date of September 28th. In this role, you will be supporting customers across Canada with their Fido products and services.

Things may look a little different for us at the start, as all hiring and training for new team members will be conducted virtually, and all positions will be work from home roles until the new site can be safely opened. We are so excited to hear from you (virtually, for now) and are looking forward to seeing you in-person when we can!

At Fido, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

You are:
Empathetic – You are someone who is able to show understanding and relate to the customer
Outgoing – You are someone who is friendly and approachable
Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner
Genuine – You are someone who is authentic in your interaction with customers

You get to:
Connect with Canadians from coast-to-coast
Dig into issues of all shapes and sizes
Promote and recommend the latest products and services to customers
Make customers lives easier by providing them with value add services

You should have:
A flexible schedule
An ability to navigate multiple computer systems
An ability to think on your feet and deliver your message in a concise manner
Expert communication and listening skills

Note: To ensure we are keeping our teams safe, our decision to return into our call centres will be based on expert advice and government guidance around COVID-19 safety protocols. Until such a time Rogers deems it safe to work at the centre, our employees will continue to temporarily work from home.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 300 - 400 1628 Dickson Avenue(1628), Kelowna, BC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 201687

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.