Front of House Specialist

Sid Williams Theatre Society - Courtenay, BC (30+ days ago)

Apply Now

The Sid Williams Theatre Society believes the performing arts and film are essential to a vibrant and healthy society. We’re looking for an outstanding candidate that embodies that belief to join our team in the role of Front of House Specialist.

Our organization is growing and we are looking for people interested in a future in the performing arts. There will be opportunities for growth including job sharing, benefits, and expansion of responsibility at the successful completion of a probationary period.

JOB ROLE

Reporting to the Manager of Event Services, the Front of House (FOH) Specialist is responsible for ensuring that all patrons, rental clients, volunteers, and members of the public have a safe and enjoyable experience at the Sid Williams Theatre. FOH Specialists will be cross-trained to also work in the box office for back up coverage as required.

AN OVERVIEW OF THE POSITION:

  • Executes the front of house for events, including all aspects of audience services, liaising with rental clients, volunteers, stage management, and box office and technical staff
  • Provides exceptional customer service to our rental clients and patrons to provide a positive experience
  • Ensures the comfort and safety of patrons, i.e., assisting in seating, ticket scanning, managing queue, helping patrons locate exits and finding washrooms
  • Handles patron complaints and concerns during events in a courteous and professional manner
  • Maintains tidyness of the venue including washrooms during events and reports any maintenance issues
  • Develops and maintains a positive, team-driven, high-performance volunteer culture
  • Schedules volunteer teams for each event
  • Orients and supervises volunteer event teams (e.g. ushers, ticket scanners, etc) during their shifts
  • Plans and hosts volunteer training sessions to ensure that all volunteers gain the required knowledge to support a safe and positive theatre environment
  • Handles cash floats for each event
  • Validates and reconciles theatre lounge sales, merchandise sales, and fundraising sales after each event
  • Completes deposits of lounge, merchandise, and fundraising revenue after each event
  • Completes internal FOH reports after each event
  • Participates in the Occupational Health and Safety Committee
  • Other office duties as required

THE IDEAL CANDIDATE:

  • 2+ years experience working in a customer service position
  • Excellent customer service and communication skills, both written and verbal
  • Ability to thrive in a fast-paced environment and enjoy working directly with the public
  • Well-organized and strong attention to detail
  • Strong time management skills and the ability to multi-task with little supervision
  • Ability to troubleshoot, problem solve and work calmly under pressure
  • Cash handling experience
  • Proficiency with Word, Excel, Outlook, with an aptitude for digital skills and a willingness to learn additional software as necessary
  • Team player
  • Open to a flexible work schedule that includes days, nights and weekends
  • Current Serving It Right and FoodSafe certifications, or the ability to obtain certification (training may be provided for the ideal candidate)
  • First Aid certifications, or the ability to obtain certification (training may be provided for the ideal candidate)
  • Clean criminal record check
  • Drivers license and access to a vehicle is an asset
  • Appreciation and understanding of theatre and the performing arts is an asset

HOURS AND WAGE

  • Approximately 24 - 30 hours per week (this will vary depending on the time of year)
  • Starting at $17 per hour

Job Type: Part-time

Salary: $17.00 /hour

Experience:

  • customer service: 2 years (Required)

Licence:

  • FoodSafe (Preferred)
  • Serving It Right (Preferred)
  • First Aid (Preferred)

Language:

  • English (Required)