Mobility - Customer Service and Sales Representative - Bilingual or Anglophone (Incoming Calls)

Nordia - Laval, QC (30+ days ago)

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Nordia is looking for bilingual or English-speaking service and sales enthusiasts at its new Laval centre. This is an excellent opportunity to join a friendly, dynamic and inclusive team. As a bonus, you will have the opportunity to work from home once you have completed your training and integration phase.*

Your role will be to answer questions and promote various mobile telephony products and services from Canada’s largest telecommunications company.

On a daily basis, you will be called upon to:
Respond to customer requests related to various mobility products and services.
Promote complementary solutions according to the needs and habits discussed with the client;
Provide an outstanding sales and service experience to every client

What it takes to join the team:
Be bilingual (French-English) or Anglophone - essential, since most of the calls will be in English
Have varied availabilities, especially during the following hours:
8:00 a.m. to midnight on weekdays (Monday to Friday)
9:00 a.m. to 9.00 p.m on weekends (Saturday and Sunday)
Able to work full time, 5 days a week and up to 40 hours a week
Friendly, empathetic and dynamic: be a good listener and able to build a relationship of trust with the client;
Ability to work in a computerized environment;
Sales or customer service experience an important asset!

We offer:
A base salary of 16$/hour (including a bonus of 2.25$ per worked hour);
A performance-based incentive plan;
Professional training and all the support to help you reach your full potential;

A full range of benefits after 6 months of service including:
Medical, dental and life insurance;
Exceptional discounts on telecommunications products and services.

Nordia, an outstanding employer!

At Nordia, people are truly at the heart of our business and our top priority is to provide a stimulating and rewarding environment for our employees, with total compensation that is among the most competitive in the industry. Our representatives confirm it: according to the latest internal survey, 87% of them would recommend Nordia as an employer to their family and friends!

How is Nordia handling the COVID-19 crisis

Our employees provide essential services to all Canadians, including first responders, governments, businesses and individuals. We help people stay safely connected during these periods of isolation and social distancing.

Since the beginning of the crisis, we have been implementing an increasing number of measures to prevent and contain any potential spread of COVID-19 in our workplaces. All our actions are informed by the best available information and guidance from health experts and government officials.

Discover Nordia Laval and apply now!

Training starts July 13.

  • The possibility of teleworking depends on certain eligibility criteria and must be confirmed with the management team once you have completed your training and integration period.