Reference Outlet Database Analyst (Bilingual French & English)

IQVIA - Kirkland, QC (30+ days ago)

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IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Purpose:
Ensure accuracy & validity of IQVIA’s customer outlet reference database. The candidate will consistently research reference information and provide updates accordingly, while working with a team of analysts to share knowledge and support workload across the database.

JOB DESCRIPTION:
Bridge customer level details and their associated sales to a specific header available in the IQVIA reference database
Add/modify an outlet customer header in the IQVIA database when an appropriate header is not available; activate appropriate codes
Research and activate an outlet customer header with existing bridged customer number
Research and verify the name, address, and extended category of an outlet based on the customer number’s description
Upon receipt of information, reference details are analyzed and flagged accordingly
Generate outlet activity report which will be used for checking the accuracy of coding done
Verify coding & run appropriate IQVIA reports
Review & prioritize
Analyze, research and investigate client queries
Apply necessary corrections and maintenance on the database
Re-assign and close incident reports

RESPONSIBILITIES:
Develops an understanding of the knowledge needed to maintain reference files
Research reference information in agreed sources
Creates roster of outlets to be coded to the database
Updates and checks outlet reference information
Participates in projects and process improvements
Team work and communications with other departments
Provides statistical methodology support in the delivery of good data
Performs past production checking tasks
Performs QA procedures and checks to ensure the quality of the data
Logs quality related issues and clarify directly with other involved parties
Manages delivery timelines and quality of output
Weekly/monthly reporting
Provides feedback to the teams involved whenever there’s a production issue
Responsible for complying with internal quality standard
Responsible for complying with all information security policies and processes
Follows quality processes thoroughly; checklists, standards, SOP and business rules

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
MS Office computer skills
Strong communication skills
Bilingual conversational French & English
Excellent organization skills; ability to prioritize and multi-task

Required Education and Experience:
University degree (Science, Business, MIS) or 4 or more years of relevant work experience
Knowledge of IQVIA departments, product, services an asset
Knowledge of IQVIA databases an asset

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1107051