Customer Success Representative

Localcoin - Toronto, ON (4 months ago)

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About Localcoin

About Localcoin

Localcoin is Canada's largest Bitcoin ATM provider with a network of over 140 cryptocurrency terminals. Localcoin prides itself on constantly innovating in the blockchain infrastructure space. With an expanding product range including one of the first Canadian Bitcoin prepaid debit cards and online platform for purchasing/selling cryptocurrency, our vision of making cryptocurrency an easy and accessible resource for all Canadians is well underway.

Localcoin is a young, forward-thinking team filled with some of the brightest minds in the cryptocurrency industry. All employees at Localcoin have equal opportunities to contribute to the success of the company within a start-up culture that encourages self-starters, transparency and team connectivity. If you are looking to be an integral part of a rapidly evolving industry and team see our current employment opportunities or contact us directly at careers@localcoin.ca.

The Position

Localcoin prides itself when it comes to providing high-quality support to our customers. We're on a mission to build a relationship-focused organization and we're looking for a passionate individual to join us.

Working alongside a passionate team, as a Customer Success Representative, you will be responsible for handling inbound calls and online chat communications with new and existing customers. You will be responsible for delivering Localcoin's commitment to exceptional customer advising, coaching, and overall support.

Responsibilities

Provide high-quality customer service while following company support protocols and processes.
Guide and process customer inquiries in a fast-paced environment
Communicate with customers via phone, email, and online chat
Provide knowledgeable answers to questions about Localcoin products
Work with Localcoin's internal departments to meet our customer needs
Help resolve issues as quickly and accurately as possible
Assist in onboarding new customers through various Localcoin products/services
Skills and Experiences

Must-haves:
Post-secondary degree
At least 1-2 years of relevant work experience in a similar function
Previous customer service, sales support or tech product support
Strong written and communication skills
Proficient in GSuite
Detail-oriented, organized, efficient and able to multi-task

Good to have:
Fluent in French
Experience working with Zendesk, and live chat bars
Perks and Benefits

Competitive Salary + Bonuses. We incentivize our talent with competitive a competitive compensation structure.
Opportunity to grow. As an ambitious start-up, you'll have tons of opportunity to learn and grow
Snacks, Coffee, and Catered Lunches. we want to make sure that the team is fully energized for the day, so we provide complimentary snacks and coffee. We also have a family style lunch every Monday, to enjoy a great meal together to start the work week!
Market rate access. You're able to purchase Bitcoin below Canadian market rate with zero fees and Discount coupon for all Localcoin Bitcoin ATMs nationwide
Convenient location. We're in the bustling Yonge and Finch area (Central paradise for commuters and many great food options within walking distance)
Health spending account. We care about your health as much as you do. Localcoin offers a 100% customizable health plan with all the bells and whistles.
Flexible work-life. We trust you know your schedule and work when you feel most productive
Team Socials. We gather together for frequent dinners, social outings and team building exercises
Continual Education. You are given dedicated time during work hours for self-development, as well as opportunities to attend industry conferences to enhance your knowledge.

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