Enterprise CRM Application Administrator/Developer - Initiative and Opportunity

Algonquin College - Ottawa, ON (29 days ago)

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Information Technology Application Development (Lisbet Paulovich Rodriguez)

Position Type:
Full-Time Support

Salary Range:

Sc heduled Weekly Hours:

Anticipated Start Date:
August 10, 2020

Length of Contract:
2 Years

Posting Information

Employees who are full-time internal candidates, as defined by the Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:
July 25, 2020

Please note: jobs are posted until 12:01 am on the job closing date.

Job Description:
Reporting to the Manager of IT Application Development, the incumbent is responsible for providing leadership in the systems administration, systems implementation, systems development and technical support services for the College’s enterprise CRM system, Salesforce.

The incumbent plays a business analysis, technical advisor, planning and operational role in customizing, developing and administering Salesforce.com and related AppExchange components with the express purpose of delivering on the goals and objectives of the College. Always taking a client-centric approach, the incumbent places strong emphasis on usability and ensures all solutions provide an optimal experience for both internal clients (employees) and external clients (students, partners).

The incumbent is responsible for working with internal clients to gather requirements and implement configuration and code changes including definition of workflow and approval processes and custom object implementation. In addition, the incumbent will document system configuration and administrative processes. Furthermore, the incumbent will take a proactive approach to maintaining and optimizing the platform, providing technical advice, orientation, training, guidance and direction to administrative and academic clients, end users as well as delegated Salesforce systems administrators.

Leveraging strong client service, business analysis, planning, research and technical skills, the incumbent will conduct research, develop training manuals and best practices which will serve as the benchmarks in the administration of the college’s Salesforce.com instance.

The incumbent will keep abreast of Salesforce releases and features and make recommendations to the Salesforce architect and management team regarding implementation as required.

Required Qualifications

Three (3) year diploma/degree in Business, Computer Science, or related field

Salesforce.com (2 of the 3 certifications required)

  • System Administrator 2 Certification and/or
  • Platform App Builder Certification and/or
  • Platform Developer Certification
Combination of at least eight (8) years’ experience in IT: Business Analysis, Project Management and/or Salesforce Administration and/or Salesforce Development. Three (3) of these years must be in Salesforce Development and/or Administration
In-depth knowledge of standard capabilities of Salesforce.com and have successfully expanded on those capabilities through the use of custom code (ie: Apex) and/or integration with external systems
Knowledge of Salesforce development best practices, governor limits, and design standards
Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality
Re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
Demonstrated ability to translate complex business processes into technical requirements
Demonstrated experience in planning and implementation of system upgrades and customizations
Demonstrated experience in documenting CRM policies & procedures
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent client service skills
Experience in the Higher Ed industry an asset
Experience in the use of Higher Education Data Architecture (HEDA) an asset
Experience in migrating solutions to Lightning an asset

  • This position is paid at Payband K
  • Vacancy is for P15215
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. However internal candidates will receive first consideration based on qualifications. If you are invited for an interview, please notify us of any particular adaptive measures you may require. Workplace accommodations are available. While we thank all those who apply, only those to be interviewed will be contacted.

For a copy of the complete job description please contact Human Resources at 7660@algonquincollege.com.