Store Manager, Toronto Blue Jays, Toronto Eaton Centre (Contract)

Rogers Communications - Toronto, ON (12 months ago)

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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Nature & Scope

The Store Manager oversees all of the daily operations of the Jays Shop at the Toronto Eaton Center Mall. They manage, coach and develop the employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities. The Store Manager is responsible for maintaining the overall culture of the organization and ensuring the staff represents and embraces the culture and goals. They oversee the operational and organizational standards as well as implement the marketing, advertising and financial strategy dictated by upper management. The Store Manager regularly reviews the daily, weekly and quarterly financial data of the store ensuring the store and staff are meeting their financial quotas.

Please note: this position is an 12-month contract.

Key Roles & Responsibilities

Analyze key performance indicators (KPIs), maximize sales and minimize expenses
Analyze sales, average transaction, units per transaction, sell through and expenses
Use data build plans to maximize sales and minimize expenses
Develop and execute an action plan to address sales shortfalls or expense overages
Ensure product selection, levels and display address fan and sales requirements
Work with purchasing ensures inventory levels and assortment meet all needs
Work with purchasing ensures store display, layout and “plan-o-grams” best represent the brand and maximize sales
Ensure that the established level of fan service is consistently delivered
Ensure all fan/customer issues are dealt with in a prompt manner
Aware of store shrink levels and act to reduce it
Ensure that facilities and associated fixtures are in good repair and maintained as needed
Provide accurate budgets and reporting and ensure POS procedures are followed
Create annual budgets and lays out monthly targets for fiscal year
Provide reporting as per standards and provide special reports as requested
Ensure daily and monthly cash procedures are followed and complete a monthly reconciliation
Hire, train, and manage all staff with their senior team
Recruit, evaluate, and hire staff as needed for all positions
Create a positive work environment
Set up staff training and re-training as needed and dictated by need & policy
Provide daily coaching and annually reviews senior staff and oversees same for all staff
Provide and ensure frequent positive feedback is shared and address disciplinary issues as needed in the TBJ approved format


Five years of progressive management experience in a fast-paced retail environment, including experience managing a large team (35+) of direct and indirect reports
Post-secondary education in a related field is preferred
Highly-developed customer service and management skills is required
Strong leadership skills and business orientation
Excellent organizational and interpersonal skills
Must be capable of and interested in supporting a team environment and adhering to the Toronto Blue Jays mission and policies
Must be legally able to work in Canada
Ability and willingness to work flexible hours including evenings, weekends, holidays, Blue Jays home games and events as required
Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management
Requisition ID: 169890

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

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