Clinical Care Manager (Specialized Community Services), Brandon

CBI Health Group - Brandon, MB (30+ days ago)

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Clinical Care Manager (Specialized Community Services) - Brandon

CBI Health is looking for a Clinical Care Manager with hands-on management skills that would lead and inspire others on the care team. It is a full- time exciting opportunity to be a part of Canada's largest provider of integrated community healthcare.

Your commitment to high quality health outcomes for your clients will be demonstrated through outstanding, hands-on case management skills, as well as your ability to lead and inspire others on the care team. Bring your clinical expertise and your knowledge of clinical best practices, to this exciting opportunity to lead by example as part of the CBI Health Group Specialized Community Services management team.

Our Specialized Community Homes provide a wide range of outcome focused supports for children, adolescents and adults with special needs. Located in residential neighborhoods in Brandon, our homes offer 24/7 services, are equipped to cater to clients’ individual medical and/or behavioural needs, provide opportunities for individual growth, as well as provide respite for families and crisis stabilization.

You will oversee and manage client care for an assigned group of clients living in our specialized community homes, to ensure high-quality outcomes and a best-practices approach to their care. This will include initially conducting thorough intake assessments to ensure that our facilities and capabilities are in alignment with clients’ needs, developing comprehensive care plans, as well as monitoring and adjusting client care on an ongoing basis.

As an integral member of the Management team, you will work collaboratively with the Residential Operations Manager to ensure effective care delivery aligned with CBI’s clinical goals and service delivery standards. You will also provide leadership and mentoring for support workers to ensure that care delivery is consistent with care plans, and surpasses all stakeholder expectations, including clients, families, staff and funders.


Assuming client care management and team management responsibilities as a Clinical Care Manager within our Specialized Community Services Program, you will:

Coordinate all aspects of care for your assigned clients – from completing comprehensive intake assessments and developing care plans, to attending medical appointments with clients to advocate on their behalf
Develop solid client relationships to establish trust and understand client needs and preferences, regularly reassessing care and support plans to ensure they are aligned with changing needs
Ensure adherence to established service agreements and clinical best practice standards, including clinical documentation, forms and assessments
Drive clinical excellence through regular monitoring, action planning and execution on clinical outcomes and targets (KPIs)
Ensure proper medical care is promptly received (e.g., appointments are scheduled with MDs and allied health care professionals)
Respond to Incident Reports and client or family complaints, promptly resolving issues or escalating when needed
Participate in team meetings to ensure client care and medical processes (medication management, wound care, etc.) are clearly understood by all, and provide training as necessary
Ensure high-quality standards of care in the homes, from continuity of care to safe client services
Carry out all clinical aspects of on-boarding (e.g., understanding the care plan, safe medication administration, non-violent crisis intervention)
Work in collaboration with the Residential Operations Manager to ensure team members understand their roles and accountabilities and are performing to expectations.


To take on the role of Clinical Care Manager, you must:
Hold a Bachelor of Science in Psychiatric Nursing.
Have 2 to 3 years’ clinical experience, working with clients with mental health disorders, developmental or intellectual challenges, and/or temporary or permanent physical disabilities in a community setting.
Be able to establish trust and develop solid relationships with clients and families
Be committed to ensuring a positive client and family experience
Be self-motivated and adept at working autonomously while leading and motivating an engaged, dedicated team to meet clinical care goals
Demonstrate a strong sense of personal accountability and be able to instill that in others
Understand health equity, diversity and Inclusion strategies.
Be computer literate and proficient in Microsoft Excel and Word
Be empathetic, resilient and skilled in interpersonal relations, the successful candidate should possess above average problem solving skills and collaboration that leads to person-centred planning for our individuals supported in the home.
The successful candidate will be a strong advocate for our individuals who are not able to advocate for themselves.
Must be in good standing with the College of Registered Psychiatric Nurses of Manitoba.

When you join our team as a Clinical Care Manager, you’ll belong to one of Canada’s leaders in the healthcare industry with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

Join us at CBI Health - where we work together to make great things happen.


CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise People & Culture team during the recruitment and selection process.

We thank all applicants; however, only those selected for an interview will be contacted.