International Import Coordinator II

CEVA Global Logistics - Montréal, QC (30+ days ago)

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Job Purpose:

Process inbound shipments for an assigned base of accounts under the direct supervision of Supervisor or Import Manager. Assist with duties related to document preparation and traffic coordination required to correctly process inbound consolidations in a cost-efficient manner and within Company standards.

Key Accountabilities:

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

  • Set up import files for all documents and records relevant to the consolidation.
  • Receive, review, and process inbound documentation for an assigned base of accounts.
  • Contact origin office for incomplete information.
  • Contact vendors and customers regarding specific shipments which would include arrival times, pending delays or missing information.
  • Provide written quotations as requested by customers, after reviewing with Supervisor or Manager.
  • Ensure Customer Profile information is entered and updated in the appropriate company system for any customers to which rate quotes have been given.
  • Manage pre-alerts daily to determine whether freight is arriving as expected and documents are received within time standard specified.
  • Follow up with carriers to confirm arrival time, and notify customer of status.
  • Maintain records of communications in import file.
  • Enter all relevant data for the consolidation into the appropriate company system.
  • Ensure documents reach branch within one working day of freight arrival.
  • Obtain Customs release and other government agency releases as appropriate, arranging delivery, and invoicing the import account.
  • Process Customs release, OGA release, delivery of cargo, invoicing client, and collection of receivables within defined company time frames.
  • Coordinate the release of goods from the carrier, Customs or other governmental agency examinations that may be required.
  • Advise supervisor of any problems or irregularities discovered within assigned transactions
  • Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the Import Supervisor or Licensed Broker for response
  • Any delays should be investigated and brought to the attention of the Supervisor or Manager.
  • Develop and maintain excellent service to internal and external customers at all times.
  • Other duties as assigned.

Education & Qualifications

High School Diploma plus 2 years of related higher education or international transportation industry experience.

Experience

Minimum of 1 year on-the-job training.

Specialist Knowledge & Skills

Knowledge of principles and processes for providing customer service.

Knowledge of administrative and clerical procedures and systems.

Knowledge of Canadian and global geography and time zones.

Interpersonal & Communication Skills

Must be able to read, write, and communicate fluently in English.

Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.

Communication - expresses ideas clearly and succinctly both verbally and in writing. Willingly participates, listens and seeks advice of others.

Self Management - able to manage time effectively while placing appropriate emphasis on excellence and speed of response in work performance.

Results Orientation – demonstrates a clear understanding of expected outcomes. Delivers in a timely manner. Seeks assistance when necessary. Accepts responsibility for results. Must have good vision.

Customer focused – anticipates, meets and or exceeds the customers (external/internal) needs, wants and expectations.

Initiative- actively pursue a better understanding of the import process through self study, as well as courses and seminars presented by the Company and other approved sources.

Problem solving – assist with problem identification and solution generation. Identifies and responds to changing needs of the customer.

Diversity Orientation- treats each person in the department as an individual with individual needs and issues, and values differences among team members.

Safety- personal willingness to practice a standard of occupational health and safety including proper use of equipment and protective devices, and promote a safe working environment conducive to all involved.

Job Type: Full-time

Experience:

  • Importing: 1 year (Preferred)

Education:

  • Secondary School (Preferred)