Process inbound shipments for an assigned base of accounts under the direct supervision of Supervisor or Import Manager. Assist with duties related to document preparation and traffic coordination required to correctly process inbound consolidations in a cost-efficient manner and within Company standards.
Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:
Education & Qualifications
High School Diploma plus 2 years of related higher education or international transportation industry experience.
Minimum of 1 year on-the-job training.
Specialist Knowledge & Skills
Knowledge of principles and processes for providing customer service.
Knowledge of administrative and clerical procedures and systems.
Knowledge of Canadian and global geography and time zones.
Interpersonal & Communication Skills
Must be able to read, write, and communicate fluently in English.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Communication - expresses ideas clearly and succinctly both verbally and in writing. Willingly participates, listens and seeks advice of others.
Self Management - able to manage time effectively while placing appropriate emphasis on excellence and speed of response in work performance.
Results Orientation – demonstrates a clear understanding of expected outcomes. Delivers in a timely manner. Seeks assistance when necessary. Accepts responsibility for results. Must have good vision.
Customer focused – anticipates, meets and or exceeds the customers (external/internal) needs, wants and expectations.
Initiative- actively pursue a better understanding of the import process through self study, as well as courses and seminars presented by the Company and other approved sources.
Problem solving – assist with problem identification and solution generation. Identifies and responds to changing needs of the customer.
Diversity Orientation- treats each person in the department as an individual with individual needs and issues, and values differences among team members.
Safety- personal willingness to practice a standard of occupational health and safety including proper use of equipment and protective devices, and promote a safe working environment conducive to all involved.
Job Type: Full-time