The Customer Experience Agent is responsible for providing support to the retail store network, head office employees, and external customers including licensees and agency stores. This includes supporting their use of technology in performing and enhancing business functions, identifying and resolving desktop and business process problems, answering general inquiries, and facilitating access to a range of business information and reports. The Customer Experience Agent will also be required to act as a decisive communication liaison with external vendors to ensure our customers are supported during critical times.
