Senior Fulfillment Manager

Goodfood Market Corp. - Calgary, AB (4 months ago)

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Goodfood (www.makegoodfood.ca) is one of the fastest growing companies in Canada. Launched in 2014, the Company went public in 2017 on the Toronto Stock Exchange (TSX: FOOD), with a market capitalization (valuation) of over $200 million realized in under four years. This growth and success has been driven by a dedicated team of passionate individuals that want to see Goodfood in every Canadian kitchen, every week. Our team of ~2000 passionate employees is changing the way people eat on a daily basis, delivering recipes (and their ingredients) to more than 189,000 weekly subscribers across Canada. Goodfood has recently grown to a home meal solutions platform, expanding from its base of “Ready-to-Cook” home meal solutions into the new “Ready-to-Eat”, Breakfast, Desserts and Private Label categories.

Our Culture

Goodfood has a strong customer-centric, action-driven and passionate culture. Our core values:

Obsess about members
Hungry for improvement
Do more with less
Eat, breathe, live Goodfood

Our Core Purpose

"To make the impossible come true, from farm to table"

As Western Canada continues to represent Goodfood's fastest growing market, the Company is looking to recruit a talented Senior Fulfillment Manager to join our team in Calgary, our Western Canadian hub.

Areas of Responsibility

Responsible to lead the Goodfood Fulfillment Team to ensure our industry leading customer experience and client centric culture continues to be at the forefront of what we do;
Develop, implement, improve and maintain efficient systems that ensure that all deliveries leave the production facility with correct information, correct delivery partner and on schedule;
Implement scalable processes, procedures and systems to drive operational effectiveness;
Foster a culture of continuous improvement related to operational efficiency, occupational health and safety as well as food safety;
Lead and develop training and onboarding programs;
Lead the team in FIFO fulfilment practices;
Collaborate with the Production, IT, HR and Member Happiness teams to improve the delivery experience and resolve fulfillment issues;
Develop and implement operating plans to meet fulfillment deadlines;
Organization of the fulfillment workspace to achieve maximum quality and productivity;
Tasks include but are not limited to the above as the role is in constant evolution.
Requirements

The Ideal Candidate

Bachelor's or Master’s degree completed;
2-5 years of experience in operations management;
Proven experience in leading a high performing team;
Strong organization skills, priority management and attention to detail;
Full competence with Google Apps and Microsoft Office;
Strong communication skills, both oral and written;
Comfortable working in both unsupervised and supervised environments;
Ability to thrive in a fast paced and rapidly changing environment;
B2C E-commerce experience would be considered an asset;
Experience managing multiple delivery partners would be considered an asset;
Able to accommodate a flexible working schedule.

Personal Characteristics

A relentless focus on delivering on the customer promise and revolutionizing the customer experience;
Strategic thinker who is also a confident decision maker in the absence of perfect or complete information;
Proactive and energetic leader who obtains intrinsic satisfaction from "getting things done";
Bias to action with strong curiosity for problem solving and continuous improvement;
Ability to deliver results and exercise sound business practices in a dynamic and fast-paced environment;
Collaborative leadership style that enables effective working relationships across the organization;
Possessing the highest integrity and ethics, the successful candidate will have the ability to represent the company in a positive and professional manner; and
A Foodie with a natural passion and curiosity for all things food.

Goodfood would like to thank all candidates for their interest, however only those selected to proceed in the process will be contacted shortly