Client Relationship Specialist

BDO - Guelph, ON (30+ days ago)

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Putting people first, every day:
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, we rely on our professionals to provide exceptional service, and help our clients by providing advice and insight they can trust. In turn, we offer an environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your opportunity:
Our Guelph office is looking for a Client Relationship Specialist to join the Outsourcing Services team and own the following responsibilities:

Act as the first point of contact for Outsourcing clients to manage engagements, assist with questions and provide general client support
Effectively plan and supervise Outsourcing engagements in accordance with all relevant professional standards (accounting, quality control, and ethical) and Firm policies
Manage onboarding of new Outsourcing clients including potential site visits with clients and coordinating client and client facing team training
Maintain proficiency in the accounting, quality control and ethical standards applicable to the client base, including recent changes to accounting standards
Provide project management, technical skills and leadership to team members for Outsourcing projects and engagements
Assist Partner or Managers with following up on leads and completes scope of services for new clients
Facilitate information sharing between client and client delivery team; work with Outsourcing Partner Champion(s) on building awareness of Outsourcing in the local office area

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.

Your experience and education

You have ideally completed a post-secondary diploma or certificate in Accounting or Business
You have 2-3 years of relevant professional experience in an accounting and/or bookkeeping position
You have related experience and good working knowledge in accounting systems; previous experience with Microsoft Dynamics would be an asset
You have prior internal and external client service experience, exceptional communication, time and project management skills
You have the ability to prioritize workloads and manage multiple tasks and deadlines

Why BDO?

Our firm is committed to providing an environment where you can be successful in the following ways:

Firm success - We enable you to engage with the firm's strategic plan, and be a key contributor to the success and growth of the firm.
Professional success - We help you be the best professional you can be in our services, industries and markets.
Personal success - Achieve your personal goals outside of the office and make an impact on your community.

Giving back, it adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and flexible time off through vacation, personal, and volunteer days. We are committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.