Sales/Customer Service

Prior Skis and Snowboards - Whistler, BC (30+ days ago)

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The Sales & Custom Service Representative will work closely with the Sales & Markerting team to optimize the showroom experience. The candidate will be responsible for helping customers make informed purchase decisions. He/she will need to be active in the mountain lifestyle to be able to connect with customers, our brand values and our lifestyle.

Responsibilities:

Sales

  • Opening and closing the showroom while executing specific process and procedures
  • Assisting customers with purchases and building a strong relationship to maximize loyalty
  • Communicate daily with factory and office staff
  • Demonstrates passion and optimism for the brand, customers and product
  • Sign in/out demos and make sure they are in good conditions
  • Ship orders to customers around the world through FedEx Ship Manager

Customer Service

  • Provide updates on production to customers
  • Provides solution and inspiration to customers about the brand
  • Demonstrates an optimistic and energetic presence
  • Answer to emails, phone calls and voicemail about performance and technical aspects of our

products

  • Comprehensively communicate technical knowledge to inform customer purchases
  • Provide excellent customer service and after-sale service (warranties, repair)

Other tasks:

  • Help in various production departments when needed
  • Assist in events (demos, splitfests, factory tours, etc.)
  • Help the Sales & Marketing manager with social media

Position Requirements:

Education/Experience

  • College diploma or equivalent
  • Knowledge of Microsoft Suite (Word, Excel)
  • Experience with FedEx Shipping Manager is an asset
  • Experience with Shopify and Adobe Photoshop are assets
  • Experience with selling skis and snowboards

Skills

  • Tuning and repair knowledge is an asset
  • Keen and can-do attitude
  • Ability to work within a team environment
  • Ability to work in a fast-pace environment
  • Unmatched passion for snowboarding/skiing
  • Passion for exceptional customer service is essential

*Tasks are not limited to this list, we are a small company so the more flexible and versatile the better!

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Experience:

  • customer service: 1 year (Preferred)

Education:

  • Secondary School (Required)

Location:

  • Whistler, BC (Preferred)

Language:

  • English (Required)