Application Support Specialist 1 (18 month FTT) - BC Hydro | Burnaby, BC

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

JOB DESCRIPTION
Duties:

To provide first-level helpdesk support to users on the operation of an assigned IT application or

applications that may be specific to Business Groups or functional groups across the organization.
Participates in the end user level systems design, testing, and data quality processes.

Provides help desk support on the use of assigned IT application(s) and provides first-level

troubleshooting by phone and email. Logs new application issues and user queries in the help
desk management system. Tracks common issues and updates scripts and online help as
required to build a knowledge base.

Monitors and ensures application performance, quality and other standards are maintained;

contacts and/or refers second level problems to higher level technical staff.

Participates in the design and development process for new or revised systems and

enhancements by performing duties such as: providing input on enhancement and change
proposals; testing enhancements for functionality and operational efficiency and effectiveness;
providing feedback and recommendations based on test results.

Performs a quality assurance process to correct data in system; reviews reported system errors

and ensures the standards and the accuracy of information are maintained; follows up with data
originators for further information or to provide technical advice and guidance.

Generates regular reports indicating the number of requests received for help desk and IT

infrastructure support.

Carries out specific change management activities as assigned, such as identifying users of a

particular system and the extent and nature of their usage.

Meets with outside agencies and

their business requirements.

Attends various user group meetings to keep current on systems issues from both technical and

system user perspectives.

Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.

Qualifications:

Completion of a Diploma or Certificate from a technical institute with a minimum of two (2) years

of experience working with a large scale and complex application specific to a Business Group or
functional group across the organization, such as McLaren, DAD, PassPort, SAP, SAM, ADCS
(Itron OCE), MDMS (Itron IEE), where experience in the following has been acquired: application
troubleshooting and correction procedures; quality control procedures and standards; problem
escalation procedures; application design and development process; user documentation; and
application testing; or an equivalent combination of education, training and experience.

Demonstrated proficiency with one or more computer applications assigned to the position (as

determined by operational need), such as McLaren, DAD, Passport, SAP, SAM, ADCS (Itron
OCE), MDMS (Itron IEE).

Demonstrated capability to develop and maintain positive working relationships with peers,

managers and external contacts.

Requires a valid BC driver's licence or demonstrated ability to meet travel requirements

independently.

Satisfactory performance on this job may require completion of BC Hydro’s Electrical

Fundamentals within 12 months.

ADDITIONAL INFORMATION

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca

A condition of employment for this job is that you maintain the following requirements in good

standing:
Driver's License Type = Class 5

Please note that this position will support DAD, SAM, PowerGrid and PowerOn. As such,

experience with DAD, SAM, PowerGrid and PowerOn will be considered an asset.

This is an 18 month temporary role supporting the GIS applications.

PN 2016980

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.

We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

All BC Hydro employees will be required to show proof of full Covid-19 vaccination.

Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week

HOW TO APPLY

Don't forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.

Date Posted: 2022-06-23 Closing Date: 2022-07-04

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