No other bank is doing what we do.
At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference!
Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.
Service Delivery Officer, Advisory Services
Work collaboratively within a national virtual team environment. Administer a portfolio of assigned projects in support the operational needs of the partners you’re aligned with, and process additional tasks as distributed from queues. Proactively identify risk scenarios within the project portfolio and recommend or initiate actions to stakeholders to ensure client billing aligns with project delivery. Be flexible to support other team members and adjust to changing priorities and demand spikes.
RESPONSIBILITIES OF THE POSITION
Support a team of Client Partners with proposal preparation and project set-ups, while ensuring the required DOA and processes are respected.
Support a team of Business Advisors with daily operational requirements and the administration of their portfolios. Includes but is not limited to amendment execution, client billing, subsidy program support, budget adjustments, consultant invoices, project closing, AR management, securing appropriate approvals and project coordination activities.
Ensure compliance to BDC norms by using your superior knowledge of the Advisory systems and procedures to guide your stakeholders through their different project management tasks.
Respond to client or network consultant issues of an administrative nature and support Business Advisors to ensure client satisfaction or partner engagement is not adversely impacted.
Proactively identify operational issues causing inefficiencies or communication problems. Work towards continuous improvement, suggest better approaches and affect change.
Maintain accurate and up to date project information in identified systems as it relates to the Service Delivery Officer role.
Ensure identified service standard objectives are achieved. Keep abreast of changes to processes and procedures for Advisory Services to ensure compliance.
WHAT WE ARE LOOKING FOR
Business certificate with business/financial experience
Minimum of two years pertinent experience
Attention to detail
Organized and able to adjust priorities as needed
Solid interpersonal skills and collaborative
Customer- service oriented
Ability to navigate between procedural requirements and client first thinking
Good analytical and basic financial skills
Ability to work independently and meet critical deadlines
Quick to adapt to systems and different platforms
Advanced knowledge of MS Office (Word, Excel, Outlook)
Bilingualism an asset
With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.
Important Point to Consider
Vaccination Policy for COVID-19: The health, well-being and safety of our colleagues, clients and of the community are a top priority for us. Effective November 8, 2021, BDC requires that all employees and consultants be fully vaccinated. A solemn declaration will be requested to this effect.
While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. If you are a candidate with a disability and need an accommodation to complete the application process, please email us at Careers@BDC.ca, and include your full name, the best way to reach you, and the accommodation needed to assist you with the application process.