Front Desk Attendant

The Howey Bay Motel and Restaurant - Red Lake, ON (30+ days ago)

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Job Summary

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay . A typical day as a hotel front desk agent, involves registering/ booking guests in and out of their rooms, while accommodating any special requests

They essentially check guests in and out, make room reservations and track and report room statuses and rates. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service.

The U.S. Bureau of Labor Statistics groups Hotel Front Desk Agents with Information Clerks. The BLS forecasts 2 percent job growth for this group through 2024 An increase in travel and new hotels and the inability to automate all hotel front desk services are the chief reasons that Hotel Front Desk Agents can expect growth in this profession.

Perform Bookkeeping Duties

In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel or resort.

Responsibilities and Duties

Hotel Front Desk Agent Duties and Responsibilities

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries.

A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities.

Register Guests

Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel.

Handle Complaints and Requests

A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint.

Qualifications and Skills

Hotel Front Desk Agent Skills

Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills.

Core skills

  • Using oral and written communication skills to register and accommodate guests
  • Managing guest service requests
  • Processing cash or credit card payments
  • Maintaining updated information on room availability, reservations and guest messages
  • Understanding how to use hotel Property Management Software (PMS) systems

Advanced skills

  • Apply selling techniques when needed to register rooms
  • Knowledge of basic bookkeeping processes
  • Ability to complete light maintenance duties if needed

Job Types: Full-time, Part-time, Permanent

Salary: $16.00 to $17.00 /hour

Experience:

  • customer service: 1 year (Required)