NEW! Sales Support Representative

Clevest Solutions - Richmond, BC (30+ days ago)

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Reporting to the VP of Sales, Sales Support Representatives (SSR) are responsible for helping drive sales bookings with new prospects and existing customers, working hand-in-hand with the Regional Business Managers (RBM). The primary focus of the role is to provide support to the RBMs throughout Clevest’s sales process. SSRs are responsible for cold calling prospective accounts, following up on marketing leads, helping to convert leads to opportunities, setting up product demonstrations and discussions, and working opportunities through the sales cycle to close with the RBMs. The SSR will spend about 80% of their time on pre‑sales, 10% on post-sales and 10% maintaining job, product, systems, and tools knowledge.

KEY RESPONSIBILITIES

Prospecting and lead conversion
Data mine high potential utility accounts and identify key contacts, utilizing the company’s customer relationship management (CRM) system and other database information
Follow up on all leads provided by marketing in a timely and effective manner
Develop and maintain a high lead conversion rate
Implement and maintain a high daily rate of outbound calling and email campaigns
Search out and help respond to RFIs and RFPs to identify relevant opportunities with the RBMs
CRM
Manage the pipeline, ensuring an accurate forecast with daily updates in the CRM
Maintain customer accounts and contact database in the CRM
Input and record pertinent meetings, emails, phone calls and supporting customer data into the CRM to ensure seamless customer support and transition to the RBM and/or services teams
Customer engagement
Book customer discovery calls, meetings, and demonstrations
Define the customers’ current mobile workforce situation, challenges, and needs and determine their purchasing process
Present Clevest product web demonstrations to prospects and existing customers
Share customer best practices and acquire customer references/proof points
Attend onsite customer meetings and events where ROI is high for sales conversion
Sales
Work with RBMs to close business, supporting larger complex deals
Close business (mostly smaller simpler deals)
Post-sales
Find, track and expand opportunities with existing customers
Input new customer data accurately into the CRM
Participate in department initiatives and develop related knowledge
Attend training sessions to expand knowledge of Clevest products, internal systems, and tools
Stay current in Marketing collateral and related product/service positioning
Build and maintain successful professional relationships with internal support teams
Work cohesively with sales peers, sharing best practices and initiating effective joint coverage when appropriate

QUALIFICATIONS, EXPERIENCE, AND COMPETENCIES

Post-secondary education, ideally in business, sales/marketing and/or computer science
General business qualifications expected, university or college education preferred
2 years technology sales experience or equivalent
2 years SaaS and/or enterprise software sales experience or equivalent
Experience selling to utility customers (gas, water, and/or electric distribution) is desirable
Experience using Salesforce.com
MS Excel, Outlook, PowerPoint
Selling experience
Demonstrated success in prospecting, qualifying, and closing new customer business
Familiarity with leveraging CRM systems as a sales management tool
Customer and partner engagement and relationship-building skills
Excellent verbal and written communication skills
Outgoing, collaborative, responsible, and energized
Demonstrate ability to learn technical products and solutions

HOW TO APPLY

Interested candidates are requested to send a resume and cover letter (Word or PDF) outlining relevant experience and qualifications to careers@clevest.com. Please include total compensation expectations and availability and quote “Sales Support Representative” in the subject line.

We thank all applicants for their interest; however, please note only candidates under consideration will be contacted.