The Town of Cochrane is located in the breathtaking Bow Valley corridor in the foothills of the Rocky Mountains in southern Alberta. With a population of over 29,000 people, and growing steadily every year, Cochrane is a thriving town, surrounded by world-famous ranch country. Our western heritage is reflected in the Town’s architecture and our friendly people. The Town of Cochrane welcomes innovative and skilled individuals to join our team of over 300 employees.
We are looking for an organized and technically advanced administrative professional for this fast-paced environment.
You will work with internal and external customers to receive, process and prepare documents for RCMP police officers and other personnel located at the Cochrane Detachment.
The successful candidate will demonstrate a strong attention to detail, have excellent customer service skills and remain confidential and tactful in all interactions.
Reporting to the Senior Manager, Legislative and Protective Services and receiving daily direction from the Detachment Coordinator, this position is responsible for administrative, financial and operational support services for RCMP police officers and other personnel located at the Cochrane Detachment.
1. Demonstrates excellent customer service by providing accurate information and options to both internal and external clients to assist in their understanding of, and compliance with, administrative and operational policies. Information provided is based on Municipal, Provincial and Federal guidelines, processes and procedures unique to the RCMP detachment to facilitate requests.
2. Provides information, conducts research, analyzes and extracts data pertinent to both internal and external stakeholders using a variety of automated operational records management systems (i.e. PIRS, PROS, CPIC, OSR, etc.).
3. Create, research, input, modify, analyses and extracts data and information in a variety of Operational Records Management Systems and other automated systems (for example: CPIC, PIRS, PROS, and TEAM) including manual filing systems.
4. Receives and processes payments related to fines, fingerprints, copies of accident reports etc.
5. Maintains and monitors office equipment and supply inventory; places orders as required.
6. Maintains and monitors vehicle account records; reconciles accounts monthly. Maintains radio contact with regular RCMP officers to provide pertinent information from data banks, relevant background material to support the well-being and safety of RCMP officers and involved public/victims.
7. Provides a broad array of administrative support and services (i.e. processing of mail, transcriptions, and action ATIP requests under the guidance of a supervisor).
8. Provides in-house guidance/training and information to RCMP officers and other employees on computer software and systems applications, office procedures and processes.
Education and Experience:
Skills and Abilities:
- Minimum 2 years of Post-Secondary education in Law Enforcement Justice, Legal Assistant or Administration or in a related discipline or a combination of education, training and/or equivalent related experience.
- Experience in performing general administrative duties, obtaining information, and answering inquiries from the public.
- Previous administrative experience in an enforcement, or judicial environment would be considered an asset.
Certifications, Licenses and/or Designations:
- Proficient knowledge of enforcement software specific (i.e. PIRS, PROS, CPIC, OSR)
- Intermediate to advanced computer skills with proficiency in MS Office Word, Excel, Outlook
- Demonstrates excellent customer service, organizational, prioritizing, time management and problem-solving abilities.
- Ability to work independently and manage one’s time
- Ability to analyze potentially dangerous situations and respond accordingly
- Accuracy in organizing and maintaining records and files.
- Ability to provide meeting support through meeting logistics, documented agendas and minute taking/distribution.
- Ability to prioritize and adapt to a changing pace and environment
- Strong oral and written communication skills, with excellent work ethic, attention to detail and commitment to a high level of customer service.
- RCMP Enhanced Reliability Status security clearance – Candidates must meet and maintain this condition of employment throughout their employment.
- First Aid/CPR/AED
- FOIP Certification
- ICS 100
- Include a cover letter with your resume; upload in one document.
- All qualified candidates will be requested to complete an online suitability survey.
- Applications for this position will be accepted until 9pm MST August 25, 2019
- Applications must be submitted online at Cochrane.ca/jobs
The Town of Cochrane is an equal opportunity employer. We thank all applicants for their interest, however only those selected for an interview will be contacted. All applicants must be legally entitled to live and work in Canada.