Front Store Supervisor FT

Shoppers Drug Mart - Grande Prairie, AB (29 days ago)

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Location:
9930 92Nd Street, Grande Prairie, Alberta, T8X 0E7

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:
HUMAN RESOURCES

Ensures cashier/merchandising staff comply with all store policies and operating procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction

LOSS PREVENTION

Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE

Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
Answers inquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Promotes the CSI Survey

MERCHANDISING

Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM
Monitors inventory level and informs AFSM/FSM
Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel

GENERAL

Ensures standards of housekeeping and store image are maintained
Complies with all Health and Safety requirements: supervises employees to ensure correct work procedures are followed, communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them.
May be asked to perform clerical and banking duties
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the store
Perform other duties as required including Cashier duties when necessary
Runs the end of day for the POS system
Responsible for opening and closing the store as per key holder duties (as required)

QUALIFICATIONS

Planning, Judgement and Decision Making

Independent thinking as it relates to organizing store
Problem solving is essential to ensure customer satisfaction
Plan work to maximize efficiency and minimize costs
Stock appropriate inventory levels

EXPERIENCE

Customer service oriented
Computer literate
Organized
Efficient time management skills
Familiarity with retail business
Knowledge of products and supplies
Commitment to providing customer service

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds
Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WFSM
J2WRTL

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.