Provides initial screening and intake of potential residents, orients new residents to the program, and redirects admissions when appropriate and within established criteria.
Provides supervision of Y House routines, support to individual residents and the resident community at the shelter, and imposes service restrictions only when necessary to protect the health, safety, and security of the shelter.
Provides positive interactions, crisis intervention, supportive counselling and practical assistance to participants in consultation with other members of the team including Team Leader and/or Manager.
Responds to emergency and crisis situations following appropriate procedures; ensures the safety and security of all staff and residents at all times; provides support to other staff in crisis situations.
Assists in identifying and responding to issues related to the building and house mechanical systems
Participates in individual supervision, staff meetings, case conferences, workshops and committees as required; circulates through all program areas to support the total program delivered in the Youth-in-Need of Housing unit where applicable.
Documents according to current professional standards any significant interactions with residents, maintains appropriate documentation in case files and logs, and completes incident reports when required; records the relevant status of all residents, issues late and guest passes as required.
Completes case note documentation and maintains resident case files; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards; completes data entry in the Shelter Management Information System (SMIS) and ensures all administrative tasks are completed as assigned.
Adheres to all YMCA House protocols and practices as well as Association and other relevant policies and procedures.
Participates in supervision, staff meetings and professional development trainings as required.
Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.
Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
Other duties as assigned.
Post -secondary degree/diploma in social work or related discipline
2 + years professional experience, preferably working with marginalized youth an asset
Valid First Aid/CPR Certificate; knowledge of safety and security procedures related to shelter operations
Training certificate in defusing hostility and/or crisis prevention an asset
Training certificate in LGBTQ2S and trans-positivity or related experience
Knowledge of the issues that lead young people to become homeless, and an ability to work with youth in a respectful, non-judgmental and consistent manner
Knowledge and ability to integrate anti-oppression, critical disability, LGBTQ2S and trans-positivity, trauma, harm reduction, recovery approach in support to mental health and strengths-based principles into practice
Knowledge of transitional, shelter, and other housing systems in Toronto, ability to assist youth transitioning into adulthood through developmentally appropriate support
Possesses relevant knowledge of community resources and referral agencies
Excellent written and oral communication skills
Strong organizational and administrative skills
Basic knowledge in a kitchen and food preparation
Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity.
Experience in Windows, Word/WP, Excel/SMIS
Ability to work flexible shifts: weekends, statutory holidays, on call shifts
Must be willing and able to accept shifts at all Youth Outreach and Intervention(YOI) programs as required
The position requires the following Core Association Competencies: advanced competence in: Effective Interpersonal Communications; Teamwork and Collaboration; fundamental competence in: Ethics and Self-Management; Being Member Focused; Relationship Building and Partnering; Being Results Focused; Valuing Diversity and Social Inclusion;