Welcome to the Sheraton Hotel Newfoundland in the heart of Downtown St. John’s. In addition to 301 guestrooms and a wide range of amenities, the Sheraton Hotel St. John’s offers a total of 18, 201 sq. ft. in meeting and events space and is steeped in history, built on the site of the old Fort William at the base of Signal Hill. The hotel blends elegance with the vibrant and colorful atmosphere of one of the oldest cities in North America.
We are seeking a qualified Guest Service Representative. This is a casual permanent position. We offer an attractive wage, Marriott branded training within a combination of e-learning modules and Team Member training. Uniforms provided, annual vacation, bi weekly pay days and Instant Pay. Perks also include Marriott's Explore program which offers associates discounts on Hotel rooms along with Food & Beverage discounts while traveling on leisure. This perk can also extended to your Family & Friends.
The front desk agent's responsibilities would be to greet guests and provide fast, friendly, genuine hospitality.
Listens, with empathy, finds a solution and follows through when resolving guest issues.
Process guest info / payments during check-in / check-out. Make reservations for guests. Keeps current on hotel accommodations, services and area attractions.
Be able to respond to guest requests with courtesy and diligence. Must have own transportation to and from work.
WHMIS Certification an asset
Work with minimal supervision
Excellent Personal Hygiene
Strong Communication Skills
Service guests in accordance with Sheraton Core Standards, this includes:
Efficiency
Professionalism
Speed
