Senior Global Systems Administrator

IKO Industries Ltd. - Brampton, ON (7 months ago)

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IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

The Senior Global Systems Administrator is responsible for providing technical and operational leadership within the Global Core Infrastructure team, responsible for global Data Centre and remote site data rooms, cloud solutions, servers, storage and backup operations, disaster recovery and supplier management.


Technical Leadership

Provides technical leadership to the globally distributed team of level 2/3 system administrators through training, coaching and continual engagement.
Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to core infrastructure. Ensures adherence by system administrators.
Manage, optimize and plan capacity for IKO’s entire core infrastructure including storage and compute environments.
Research new technologies to stay informed on core infrastructure industry standards and best practices. Makes recommendations to Manager, Global Core Infrastructure with detailed product evaluation for inclusion in technology roadmap
Key technical contributor for the design and implementation of global Data Centre strategy, including cloud, on-premise and co-location options.

Operational Leadership

Ensures access and permissions are appropriately defined, provided and maintained for all system administrators
Closely adheres to defined Global IT Service Management processes (when published) – change management, incident management, problem management, service level management, knowledge management and request fulfillment processes
Provide level 2 or 3 support, and above, for any global core infrastructure issue in line with defined SLA’s and OLA’s. Hands over unresolved critical/high priority incidents to other global team members with detailed supporting documentation at the end of normal working hours or under coordination of Manager if for an off-hours incident.
Takes leadership responsibility to lead the organization in the resumption of services in the event of serious disruption of technology services
Maintains team on-call rotation and, for the period scheduled, is expected to respond (within SLA) and troubleshoot incidents for any global location outside of business-hours. For example, during the night and at weekends.
Key leader in defining Disaster Recovery planning and process. Leads testing and subsequent optimization of plan.

Project Delivery

Serves as the primary Core Infrastructure contact for large projects when more than one System Administrator is engaged. Ensures alignment of activities and technical approach.
Collaborates with project team members, providing technical leadership, assist in creation of detailed task plans and executes activities, communicating status accordingly
Effectively communicates with variety of stakeholders across the business and other IT teams to ascertain their needs.
Help ensure relevant milestones and task plans for core infrastructure are reached to ensure successful delivery of projects.

Vendor Management

Serves as primary liaison with core infrastructure system vendors for maintenance and updates.
Responsible for key vendor operational relationships - proactive performance management and SLA’s, incident handling and issue/problem resolution and escalation.


Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field.
10 – 15 years related experience.
Multiple years of Data Centre experience including cloud, on-premise and co-location options
Experience operating in a 24 x 7 global operations and support environment
Able to travel frequently to supported site locations (25%)


Multiple years of leadership experience in global teams
Ability to coordinate and lead complex cross-functional projects given multiple competing priorities or perspectives
Strong “service provider” and “business partner” orientation. A visible, collaborative and accessible leader to both the IT organization and the rest of the business.
Ability to manage ambiguity, risk, and changing direction of projects and strategies
Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
Excellent interpersonal, leadership, and management skills and high professional standards for work quality
Excellent problem-solving and critical thinking skills
Exceptional written and oral communication skills, including the ability to communicate technical or financial information to a non-technical audience
ITIL and Project Management certification
Significant business and financial acumen

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.