Literacy Support Worker

Thunder Bay Indigenous Friendship Centre - Thunder Bay, ON (30+ days ago)

Apply Now




Under the direction of the Executive / Director of Operations, the Literacy Support Worker is responsible for assisting the Anishnawbe Skills Development Coordinator in the effective and efficient development and administration of the Literacy and Basic Skills Program in accordance with all relevant policies and procedures.


The Literacy Support Worker is responsible for assisting the Anishnawbe Skills Development Coordinator by participating in program administrative tasks and by delivering the Literacy and Basic Skills Program to adult learners by helping them with the literacy skills needed to find or keep employment, go on to further education, or increase their independence. The focus of the LBS Program is for learners to progress from developing skills to applying those skills to achieve their goals.


  • Preferred Ontario Teaching Certificate (Intermediate / Senior Division Certification).
  • Related work experience in the area of adult education including literacy, numeracy, and skills development.
  • Knowledge of Indigenous culture and experience working with Indigenous persons; understanding of the northern cultural environment; knowledge of an Indigenous language(s) will be considered an asset.
  • Experience in tutoring learners.
  • Ability to engage people to build trust and rapport; effective verbal and listening communication skills.
  • Ability to plan, coordinate and deliver educational workshops.
  • Group facilitation, team building and decision making skills; ability to problem solve and take initiative.
  • Excellent case and file management skills, stress management and time management skills, ability to meet deadlines.
  • Effective crisis intervention skills.
  • Proficiency in Microsoft Office including database applications.
  • Self-motivated individual with the ability to work with minimal supervision in a team oriented setting.
  • Ability to work flexible hours, including evenings and/or weekends.
  • A clear criminal reference check (CPIC) and Vulnerable Sector Clearance will be a condition of employment.


The Literacy Support Worker shall have responsibility for the following:

  • Case and File Management:
  • Maintain up-to-date learner files that track and evaluate participation and progress in the program.
  • Complete client assessments to determine eligibility for LBS services.
  • Assist new learners in identifying their short and long-term goals and determining a learning style or model best suited to them and their existing literacy and basic skills.
  • Use assessment tools that are appropriate, meaningful, and understandable to the learner, and are suitable for their training plan and goals.
  • Assess learners’ achievements as they progress through and complete their training.
  • Be knowledgeable of and work with community agencies and referral sources who will be in a position to assist clients in meeting immediate and long term goals.
  • Work with Friendship Centre programs to promote a coordinated client service approach to ensure client needs are addressed.
  • Participant-Based Service Delivery:
  • Provide instruction appropriate to adult and youth learners and their goals, as identified in their training plans.
  • Tutor learners in Math and English up to a grade ten level by providing one-on-one or group sessions.
  • Complete lesson and assignment marking; monitor and document learner progress.
  • Teach basic computer and internet skills in a class setting.
  • Assist learners in developing a learner plan that is based on their goals that:
  • uses the information gathered in the learner profile;
  • identifies necessary referrals;
  • is written in LBS learning outcomes language and uses OALCF levels as skill reference points;
  • relates the learners’ entry skills to the tasks they need in order to be able to demonstrate achievement of short-term goals;
  • details the training to be provided, stated in LBS learning outcomes language, to enable learners to achieve their short-term goals;
  • identifies demonstration activities that show the learner and the instructor that the learner can apply their learning to achieving their goals;
  • indicates dates and establishes time lines for learner plan activities as per program funding requirements;
  • connects learners to the next steps toward their goals.
  • Provide a copy of the learner plan(s) to the learner, keep a copy in the learner file for seven years, and ensure that learner plans are available for review by Ministry of Advanced Education and Skills Development Program Consultants.
  • Program Delivery
  • Provide learners with training in literacy and basic skills necessary for transition to their goal.
  • Provide instruction appropriate to adult learners and their goals, as identified in their training plans, and using materials appropriate to adults.
  • Ensure that training aids and materials support the diversity of learning approaches.
  • Teach and/or facilitate the delivery of computer based literacy programming.
  • Records learners’ status on completion of training.
  • Assist with follow up with learners three months, six months, and twelve months after they leave the program to document their current status.
  • Assist in maintaining documentation, records, and systems that are essential components of good project management that demonstrates services are being delivered.
  • Help plan agendas, secure necessary resources, organize and deliver individual and group activities.
  • Prepare for traditional items and medicines needed in preparation for clients.
  • Work collaboratively with the TBIFC programs to actively participate in program planning, delivery and development; promote joint programing.
  • Work within a specific budget and deliver programming accordingly.
  • Support learners’ transition to other training or employment opportunities.
  • Program Administration
  • Submit written reports to the Executive Director / Director of Operations outlining programming activities, committee work, Friendship Centre activities, and other reports as required.
  • Develop and maintain current, accurate and confidential participant files that reflect assessment, services and outcomes.
  • Compile and submit statistical data using designation database systems.
  • Maintain comprehensive and up-to-date client files and systems that are essential components of good program management, which demonstrate the program is being delivered according to proposed work mandate and work plan.
  • Respond to correspondence and information requests as required.
  • Complete internal administrative tasks i.e. time sheets, mileage logs, personal expense reports, etc.
  • Participate in case audits, compliance audits, program evaluations and any other specially designed processes that may be undertaken to assess the effectiveness of the Anishnawbe Skills Development Program.
  • Administer training support funds to eligible learners and maintain supporting documentation for all training support disbursements, including learners’ applications for training support and attendance records.
  • Implement a systematic approach to tracking, reporting and analyzing information and referral activity and follow-up as per funding requirements.
  • Attend TBIFC Annual General Meeting.
  • Community Development & Outreach:
  • Attend, participate, and/or facilitate relevant meetings, conferences or workshops as a representative of TBIFC.
  • Promote the program and services of the Anishinawbe Skills Development Program and/or other programs provided by the TBIFC.
  • Respond to general enquiries the Anishinawbe Skills Development Program’s purpose, processes and procedures and/or any other information being requested.
  • Research appropriate agencies for relevant referrals, resources and available community programs.
  • Network and liaise with other TBIFC programs, community agencies, funding sources, etc.
  • Support and participate in the development of Indigenous community education and skills development initiatives.
  • Participate as a resource person at training sessions, committee meetings, etc., to ensure that information on culture, needs, concerns and aspirations of Indigenous learners are expressed.
  • Conduct outreach activities within the community to inform appropriate client groups of the program’s services.
  • Training and Professional Development:
  • Participate in relevant conferences, training workshops and related courses and meetings for professional development as required or directed.
  • Attend workshops, staff meetings, etc. as directed.
  • Identify professional development / training needs and brings to the attention of the Executive Director / Director of Operations for approval.
  • Health and Safety:
  • Observe health, fire and safety regulations; uphold health and safety standards.
  • Ensure that the Health and Safety policies incorporated into daily working practices are adhered to.
  • Maintain Standard First Aid Level C with AED certification.
  • General Duties:
  • Perform other duties relevant to the program as assigned by the Executive Director / Director of Operations.
  • Observe and uphold the policies, procedures, and practices of the Thunder Bay Indigenous Friendship Centre.
  • Actively recruit, train and provide supervision to student placements, volunteers, etc.
  • Ensure client files are secured in a locked filing cabinet on a daily basis.
  • Actively promote and participate in community and TBIFC annual activities in keeping with the mandate and philosophy of the Friendship Centre.
  • Work with other members of the team to ensure a wholistic program of care is maintained addressing the physical, psychological, and social needs of the service users.
  • Ensure premises and program resources are safe and secure.
  • Work within an Aboriginal culturally competent framework.
  • Notify the Executive Director or designate immediately of any difficulties including crisis or any other issues that may affect the ongoing delivery of the program.


Executive Director / Director of Operations:

The Literacy Support Worker will keep the Executive / Director of Operations apprised of all important matters related to the Anishnawbe Skills Development Program by providing written reports for review and oral reports on an ad hoc basis.

Anishnawbe Skills Development Coordinator:

The Literacy Support Worker will keep the Anishnawbe Skills Development Coordinator apprised of all important matters related to the delivery of the Anishnawbe Skills Development Program by providing written reports for review and oral reports on an ad hoc basis. The Literacy Support Worker will work closely with the Anishnawbe Skills Development Coordinator.

TBIFC Program Staff:

The Literacy Support Worker will work with other TBIFC program staff by maintaining communication lines to allow opportunity to share information relevant to the program, to maintain appropriate referrals to programs and services, and to participate in joint programming.


The Literacy Support Worker is accountable to the Executive Director/Director of Operations for the efficient performance of his / her function.


Upon commencement of employment, the Literacy Support Worker will be placed on a nine (9) month probationary period. An extended period of probation may be instituted at the discretion of the Executive Director. A performance appraisal will be completed at the end of the probationary period and will occur once annually thereafter.


  • Hours may vary but shall not exceed 35 hours per week unless prior approval has been authorized to exceed terms and conditions.
  • Adheres to policies and procedures according to the Thunder Bay Indigenous Friendship Centre’s Personnel Policy Manual - March 24, 2010.
  • Abides by the Code of Ethics as adopted by the Thunder Bay Indigenous Friendship Centre.
  • Adheres and applies the following:
  • a) A Policy Dealing with Allegations of Abuse against Individuals.
  • b) A Protocol for the Reporting of Child Abuse and Neglect between Dilico Ojibway Child and Family Services and the Indian Youth Friendship Society
  • Signs and adheres to an Oath of Confidentiality.
  • Maintain a clear criminal reference check (CPIC) and Vulnerable Sector Clearance.


Please refer to the Thunder Bay Indigenous Friendship Centre’s Personnel Policy Manual.


Physical Demands

The Literacy Support Worker will spend long hours sitting, standing, and using office equipment and computers which can cause muscle strain. The Literacy Support Worker may be lifting equipment and materials up to 30 lbs. The worker may have to lift and carry using appropriate lifting techniques, bend, push, pull, grip, reach, kneel, crouch using good body mechanics and includes walking, sitting, standing and climbing stairs.

Environmental Conditions

The Literacy Support Worker will be working in a busy and occasionally noisy environment, and may be faced with constant interruptions and must meet with others on a regular basis. The worker must be ready to respond quickly and effectively to many types of situations, including crisis situations. The Literacy Support Worker may come in contact with community members who are ill and/or contagious and must take precautions to ensure the health and safety of all individuals including self.

Sensory Demands

Traditional Medicines and healing practices are utilized in ceremonies and circles; these may affect senses and respiratory system. The Literacy Support Worker must be very adept at listening to others and spending long hours on the computer preparing detailed reports which requires attention to detail and high levels of accuracy.

The Literacy Support Worker will be in contact with individuals in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The Literacy Support Worker may experience a number of unpleasant sensory demands associated with the lack of personal care.

Mental Demands

There are regular deadlines associated with this position which may cause stress. The Literacy Support Worker must deal with a wide variety of people and will have to manage a number of requests and situations at one time.

There may be a number of activities and situations happening at once and Literacy Support Worker must be prepared to prioritize and multitask.

The Literacy Support Worker must deal with a wide variety of people with challenging personal issues. Caring for people in crisis can be stressful; the worker must monitor their own time and stress levels to ensure that they are able to effectively assist clients.

The Literacy Support Worker must ensure that clients are supervised at all times and that clients are involved in safe and appropriate activities.

Job Type: Full-time

Salary: $45,000.00 /year


  • Support Care: 1 year (Preferred)


  • Thunder Bay, ON (Preferred)