Community Engagement Lead

Curatio - Toronto, ON (30+ days ago)

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DESCRIPTION

At Curatio, we are driven to help individuals live their healthiest lives by using the power of private social networks to provide peer support and access to evidence based resources in a safe and secure environment. We work with global, industry-leading organizations to develop the next generation of patient support and engagement tools to empower patients at scale. With users in over 85 countries, Curatio is rapidly growing and we are looking for the next rockstar to join our dynamic team. If you are passionate about making a positive impact, and Curatio’s “No Patient Alone” ethos excites you, we’d love to speak with you.

We are looking to hire a Community Engagement Lead to join our team. This is a dynamic role that focuses on the overall management, growth and development (coaching/mentoring) of various online community subject matter experts (SME’s) across our entire Curatio online app platform. This will also include an administrative component as part of the daily tasks and project requirements. You will also act as a curious learner yet possess a ‘big picture’ entrepreneurial mindset. You will support the Curatio engagement drivers by comprehending, analyzing, and adapting social strategies and methodologies that best encompass online community experiences with user retention and values.

QUALIFICATIONS

  • Bachelor’s Degree or Diploma in Human Resources
  • Minimum 5+ years combined career experience facilitating training programs and people performance (coaching/mentoring)
  • Combination of education and specific project experiences in any of the following fields: human behaviour (psychology), digital health, instructional design and user experience (UX)
  • Professional coaching certification (ACC, MCC, PCC) and/or certified trainer designations (CTDP, CPTM) preferred, but not required
  • Able to work independently, self-motivated while multi-tasking business/people strategies
  • Comfortable working in a home office/virtual environment with varying stakeholders across different time zones and countries
  • Ability to utilize Slack, Google Suite, MS Office, Zoom or other applicable tools/systems
  • A passion for social media/mobile applications within the digital health industry will be considered an asset

RESPONSIBILITIES

  • Lead a growing team of dedicated Community Manager subject matter experts while acting as the primary gatekeeper for delivering clear, highly responsive strategies, processes, and roadmaps toward our Curatio online app user base
  • Responsible for the overall sourcing, selection, liaising and day to day administration for all Curatio’s community managers around the world
  • Develop, standardize, and facilitate the Community Manager ‘Train the Trainer’ onboarding program (Community Manager Academy)
  • Provide regular 1:1 mentorship, coaching and training to all SME contributors across various online communities as it aligns with Curatio objectives and key results
  • Research, understand and maintain knowledge of the digital health market, user journey/experience (UX) trends, best practices with data privacy legislation or guidelines (ex. HIPAA, PIPEDA) and online user/application marketing techniques

JOIN US!

We are an experienced and passionate team of healthcare professionals, PhDs, developers, patients and serial entrepreneurs who are all motivated to make an impact. Titles aside, we are a dedicated and fun-loving team that strives to provide an environment where everyone can be their best. Building a positive community is core to our beliefs. Our remote team spans the globe (Canada, US, Europe, etc.), providing a flexible and inclusive work environment that includes a diverse set of backgrounds and cultures. We strive to provide meaning to our collective work, while also rewarding one’s own personal curiosity with technology and innovation.

Please note due to the anticipated volume of candidates, only those qualified or shortlisted will be contacted.

Job Types: Full-time, Permanent

Experience:

  • user experience (UX), instructional design: 3 years (Required)
  • combined experience with training, coaching, mentoring (HR) : 5 years (Required)

Education:

  • Bachelor's Degree (Required)

Licence:

  • coaching (Preferred)

Work remotely:

  • Yes