Launch Specialist

Checkfront - Victoria, BC (30 days ago)

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We’re Checkfront, a popular cloud-based booking and e-commerce application with thousands of customers in over 135 countries! We’re a diverse company with an ambitious team full of smart, creative, passionate people who are committed to being the best online booking app on the market. We are looking for an energetic and talented Launch Specialist to join our amazing team - if you want to combine your technical expertise with your strong customer service skills, we want to hear from you!

Our Launch Specialists ensure that our customers are set up for success using our online booking platform to manage their businesses. They have excellent customer engagement skills, strong technical problem-solving ability, and can manage multiple projects at once.

Checkfront has over 70 employees across Canada but we love to call Victoria, BC our home. We offer a beautiful office space downtown, opportunities for professional development, and a competitive Employee Share Option Program.

We look for people who...

Do the right thing, lead by their personal integrity

Are truly customer-centric

Get the job done, and aren’t afraid to learn on the way

Can adapt and be flexible in their thinking and processes

Are accountable to their team and our customers

Step outside their job descriptions to offer their skills and support

Our Launch Specialists...

Become product experts and ambassadors for Checkfront, focusing on 100% customer satisfaction

Onboard new customers to ensure that they are prepared to go live and achieve long term success with our online booking platform

Plan and execute working solutions to configure back-end structure of accounts, based on thorough scoping of customers’ business requirements

Deliver high-quality live training sessions in one-on-one or group settings, via webinar or in person

Provide technical support and project management throughout the project launch period

Support our Sales team with requirements scoping / discovery calls

Collaborate with Customer Success Managers and/or the Support team to prepare for seamless account handoff during and after launch

Track and analyze trends from customer questions, comments, concerns - prepare feedback for our Product and Development teams

Create and maintain process documentation / communication infrastructure

Other related duties as assigned by Director

To succeed in this role you’ll bring…

Strong technology knowledge, from education or experience

Previous experience with technology-based solutions

Advanced technical troubleshooting and problem-solving skills

Positive customer-focused attitude

Excellent communication skills and comfort explaining technical concepts to all kinds of customers

Bonus points for…

Experience using tools such as Zendesk, JIRA, Google Apps

Proficiency in CMS integrations such as Wordpress, Joomla, and Squarespace

Understanding of HTML, CSS, and exposure to programming languages

Familiarity with the travel/tours/activities/accommodations industry

Fluency in other languages

Don’t meet all of our requirements exactly, or have some gaps in your resume? We’d still love to hear from you! Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.