We’re Checkfront, a popular cloud-based booking and e-commerce application with thousands of customers in over 135 countries! We’re a diverse company with an ambitious team full of smart, creative, passionate people who are committed to being the best online booking app on the market. We are looking for an energetic and talented Launch Specialist to join our amazing team - if you want to combine your technical expertise with your strong customer service skills, we want to hear from you!
Our Launch Specialists ensure that our customers are set up for success using our online booking platform to manage their businesses. They have excellent customer engagement skills, strong technical problem-solving ability, and can manage multiple projects at once.
Checkfront has over 70 employees across Canada but we love to call Victoria, BC our home. We offer a beautiful office space downtown, opportunities for professional development, and a competitive Employee Share Option Program.
We look for people who...
Do the right thing, lead by their personal integrity
Are truly customer-centric
Get the job done, and aren’t afraid to learn on the way
Can adapt and be flexible in their thinking and processes
Are accountable to their team and our customers
Step outside their job descriptions to offer their skills and support
Our Launch Specialists...
Become product experts and ambassadors for Checkfront, focusing on 100% customer satisfaction
Onboard new customers to ensure that they are prepared to go live and achieve long term success with our online booking platform
Plan and execute working solutions to configure back-end structure of accounts, based on thorough scoping of customers’ business requirements
Deliver high-quality live training sessions in one-on-one or group settings, via webinar or in person
Provide technical support and project management throughout the project launch period
Support our Sales team with requirements scoping / discovery calls
Collaborate with Customer Success Managers and/or the Support team to prepare for seamless account handoff during and after launch
Track and analyze trends from customer questions, comments, concerns - prepare feedback for our Product and Development teams
Create and maintain process documentation / communication infrastructure
Other related duties as assigned by Director
To succeed in this role you’ll bring…
Strong technology knowledge, from education or experience
Previous experience with technology-based solutions
Advanced technical troubleshooting and problem-solving skills
Positive customer-focused attitude
Excellent communication skills and comfort explaining technical concepts to all kinds of customers
Bonus points for…
Experience using tools such as Zendesk, JIRA, Google Apps
Proficiency in CMS integrations such as Wordpress, Joomla, and Squarespace
Understanding of HTML, CSS, and exposure to programming languages
Familiarity with the travel/tours/activities/accommodations industry
Fluency in other languages
Don’t meet all of our requirements exactly, or have some gaps in your resume? We’d still love to hear from you! Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.