Client Services Representative

Foss National Leasing - Thornhill, ON (4 months ago)

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Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

We are seeking an enthusiastic, professional and customer focused Client Service Representative to become a member of our team in our Laval, QC office.

Main Responsibilities:
Day to day support to customers providing guidance and solutions to their inquiries by phone or email at a timely manner
Prepare selector quotes, new vehicle orders and various reports
Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s
Update and maintain internal databases while ensuring a high level of accuracy
Pro-actively assist Account Managers with shared accounts portfolio with the transition of accounts when appropriate
Assist clients with strategic planning to evaluate fleet needs and provide best solutions
Conduct client meetings, training sessions and other client requests as required
Identify inefficiencies and suggest and implement fleet cost cutting measures
Complete client and prospect specific projects
Provide back up support to the Client Services Team
Learn products and services and undertake internal development and training
Follow company defined policies and procedures
Other duties as assigned

What you will bring to the Company:
At least five years of experience in a similar customer relations position
Ability to multi-task with accuracy
Knowledge of a CRM tool such as Sales Force would be an asset
Ability to prioritize requests and deadlines
Strong analytical skills
Professional phone manner
Proficient in MS Office Suite; advanced in Excel
Passion to stay busy and eager to do whatever it takes to get the job done
Strong written and oral communication skills
Positive energy and enthusiasm every day
Previous experience and familiarity with automotive leasing is an asset
Bilingual in English and French

What you can expect from the Company:
Open, positive and fun teamwork environment
Competitive compensation and full benefit plan
Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment

We thank all applicants, however only those considered for an interview will be contacted.