Contracts Administrator I

Bayshore HealthCare - Markham, ON (30+ days ago)

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Markham

Job Description

JOB SUMMARY

Under the supervision of the Contracts Manager, the Contracts Administrator is responsible for administrative clerical work for various streams of business.

This is a 12 month contract position with the potential to become full-time permanent. Minimal to moderate travel is required during business hours 8:30am-5:00pm Monday – Friday. Occasional overtime may be required. This position requires effective communication with staff, customers, patients, and vendors in a diverse community.

DUTIES AND RESPONSIBILITIES

  • Actively work to develop an understanding of the business operations from a front-line perspective
  • Assist in creating and implementing processes for new and existing business
  • Responsible for monitoring, documenting and following up on supply/medication and equipment stock levels and coordinating this information with internal and external partners
  • Create and share Memos with the internal and external partners as appropriate
  • Act as a point person between Internal Departments and Customers to communicate any updates, disruptions to service, improvements, etc.
  • Responsible for the development and maintenance of web based catalogues, inventory system, client data base, etc.
  • Maintains relations with internal department leads, external parties using effective communication strategies including email, phone, and occasional in-person meetings
  • Responding to Customer and Internal enquiries within set guidelines and time-frames
  • Investigate and respond to Client complaints and escalations and work with Internal/External departments to implement process improvements
  • Travels as required to attend external meetings for purposes of administrative note taking
  • Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/management
  • Works with internal staff and management to ensure action items are completed in a timely manner as per assigned deadlines
  • Create and distribute reports from various sources (i.e. Excel, CRM)
  • Adhere to Bayshore Policies and Procedures
  • Participate in quality improvement opportunities related to our Customer needs
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
  • Maintains confidentiality of client and corporate information and discusses only with appropriate Bayshore personnel
  • Having a thorough understanding of all Contracts/Customers in order to be a resource to both internal and external parties
  • Participates proactively in health and safety activities while performing all duties
  • Complete other tasks as requested
Job Qualification

Education and Experience

  • Experience in administrative and/or clerical position required
  • Minimum High School Diploma and Post-Secondary Education required
  • Previous experiencing working in a health care environment an asset
  • Typing Proficiency of minimum 40-60 WPM
Other Skills, Abilities and Requirements

  • Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines
  • Effective communicator both written and verbal
  • Ability to perform tasks with minimal supervision
  • Experience providing detailed reports using MS Office, Word, Excel, PowerPoint and internal forms
  • Valid driver’s license and reliable vehicle for off-site meetings