Front Desk Agent

Cox Bay Beach Resort - Tofino, BC (4 months ago)

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Duties:

  • Book reservations, process telephone calls, provide information on hotel facilities & services
  • Provide general information about points of interest in the area
  • Investigate & resolve complaints when required
  • Answering phones and greeting all guests promptly and in a friendly and courteous manner
  • Confident and efficient with all technical aspects of the front desk; ICS systems, phone systems – or the willingness to learn
  • Process guest check-ins/departures, calculate & receive payments, balance cash.
  • Clerical duties
  • Perform light housekeeping and cleaning
  • Completing daily job duties and helping with other departments when and where needed
  • Responsible for the opening and closing of the front office

Details: Cox Bay Beach Resort is seeking a hardworking, self-motivated and disciplined person to join our Front Desk team on the Wild West Coast. Must be able to commit to 6-month employment, staff accommodation available for full time employees. Preference given to those with knowledge of the Tofino area and previous Front Desk experience. Must be willing to work a variety of hours, including days, evenings, weekends and holidays.

Skills and Qualifications:

  • High School Diploma
  • Previous Front Desk or office experience is an asset
  • Strong attention to detail
  • Excellent communication and customer service skills
  • Computer skills required: Microsoft Word, Excel & Outlook
  • Arrives to work in a timely fashion and is present for all scheduled shifts
  • High standard of customer service

Job Types: Full-time, Part-time

Experience:

  • hospitality: 1 year (Preferred)