Operations Manager

CAPREIT - Calgary, AB (30+ days ago)

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Job Posting (EN)

Looking to apply your leadership skills at managing manufactured home communities to achieve high level of resident satisfaction?

Do you thrive on travelling and want to build a career with one of the 50 Best Employers in Canada?

Reporting to the Associate Director, the Operations Manager delivers strong management of staff, operations and budget while maintaining a high level of resident satisfaction at mobile home communities.

This role is ideally suited to candidates located in or around the Edmonton and Calgary area with regular travel to communities located across Alberta and British Columbia. If you possess strong leadership, negotiation and project management skills, hold a valid driver’s license and have regular access to a reliable vehicle to travel to the assigned communities, we want to hear from you!

Management: Provide leadership and oversee operations for your assigned communities including staffing, leasing, vacancy and renewals, rent collections, quality control, purchasing, work orders, value of assets, etc. In collaboration with HR, manage Payroll direction and approval, recruitment, terminations, performance reviews, disciplinary process, etc. for your staff. Coach, mentor, train and motivate your employees on an ongoing basis. Design and implement development programs and resolve conflicts. Ensure tenant file compliance and liaise with Government Officials as required.

Budgeting: Manage your annual operating and capital budget to control financial parameters. Submit proposals for projects and review and ensure all your contracts are approved and implemented correctly.

Reporting: Review, follow-up and address discrepancies in reports. Implement your plan of action to rectify deficiencies based on priority level.

Legal: Review, ensure correct documentation, prepare documents, and attend hearings related to the Landlord Tenant Board, Human Rights Tribunal and Discovery and Recovery hearings.

Resident Relations: Ensure high level of resident satisfaction and resolve their inquiries. Organize special events and meetings for our residents and attend tenant association meetings.

Marketing: Coordinate with the Marketing department in advertising, incentives, market surveys, mystery shoppers, etc. Assess, develop and recommend strategies to maximize renting potential.

Life and Safety: Respond to emergencies, conduct emergency response drills, audit and ensure compliance with Life & Safety Policies. Identify, report and action potential liability. Take immediate action to correct any Life & Safety deficiencies.

3 years’ experience in property management is preferred. Manufactured home community and staff management experience is an asset.
University/college degree or equivalent work experience is required.
Proficiency in comprehension of financial statements and reports.
Proficient with Ms. Office, especially Outlook, Word and Excel. SAP knowledge is an asset.
Well-developed English oral and written communication skills. Outgoing and positive personality with strong interpersonal skills.
Passion for customer service/sales with proven ability to achieve customer satisfaction.
Strong business acumen and problem-solver with good time management and relationship building skills.
Highly organized and detailed-oriented with proven ability to work in a fast-paced environment.
Strong team player with high integrity and sense of urgency.

At CAPREIT, we offer all permanent full-time employees a competitive base salary, vacation, flexible health, dental and vison benefits, employee savings plan, apartment renting benefits, employee and family assistance and learning and professional development programs.