Field Service Engineer

Gatekeeper Systems Canada Ltd. - Toronto, ON (30+ days ago)

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Gatekeeper Systems Inc., is a rapidly growing global software manufacturing company based in Southern California. A leader in retail loss prevention, Gatekeeper has patented designs to ensure companies prevent theft utilizing intuitive and active technology, while minimizing risks to other customers and security personnel. In 2018, Gatekeeper celebrated 20 years of success, innovation, and industry impact.


  • Work under the supervision of the Field Services Department
  • Quality control on both Pushout and Cart Containment Systems
  • Perform Go-live training for Pushout Prevention Systems
  • Perform Site Surveys for Pushout Prevention Systems
  • Provide onsite technical support, troubleshooting and service for Pushout Prevention Systems
  • Installations of Pushout Prevention Systems
  • Quality Control reporting and follow up
  • Pre-go-live system configuration and testing
  • Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues
  • Travel to various areas of the country to complete Installations, Service and Maintenance of the Company’s Systems - Night Work Required for installations
  • Site optimization and reporting
  • Perform safety audits on Field Services crews to ensure proper PPE requirements are met
  • Assistance in the Supervision and Training of Field Services Apprentices, Field Services Technicians I and II, and Contractors
  • Take and follow through on directions and instructions
  • Adhere to the Company’s standard operating procedures


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Perform multiple tasks in a fast-paced environment; adaptable
  • Pay attention to detail
  • Be highly organized and efficient
  • Ability to take directions and follow through on instructions
  • Be customer focused and a good problem solver
  • Have good oral and written communication skills
  • Have good supervisory and leadership skills
  • Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices
  • Have experience with dustless concrete cutting and asphalt
  • Have experience installing devices in a retail environment
  • Have experience running wires through walls and ceilings
  • Have experience troubleshooting and tuning electrical devices
  • Have experience bending and running conduit
  • Have experience using power tools and scissor lifts


Minimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems; experience in electrical and low voltage devices, concrete cutting, bending and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts. Experience as general contractor or related fields are highly desirable. Strong communication and collaboration skills are a must to ensure cooperation and positive results.


Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to all team members and levels within the organization.


Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


  • Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities
  • Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts
  • Highly self-aware and open to learning about personal effectiveness in the workplace and on teams
  • Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems
  • Respect for lines of communication and internal protocols
  • Constantly strive to improve performance, effectiveness of the Accounting team, and ultimately the company


The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets
  • Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, climb stairs, stoop, crawl, push, pull, carry/lifting up to 100 lbs.
  • Ability to use ladders within weight requirements
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus
  • Operate small and large power tools
  • Drive a Company vehicle and ensure its upkeeping and safety
  • Travel safely while upholding all pertinent laws


The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member occasionally works near moving mechanical parts inside the warehouse environment.

The noise level in the work environment is usually moderate. It includes office equipment, such as, phones, computers, and printer/copy machines.


Join the Gatekeeper team and watch your career grow! We offer competitive compensation and benefits packages that include:

  • Competitive salary & bonus program
  • Medical, dental, and vision
  • Generous paid time off


This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.

Job Type: Full-time