Building Location:Length of Assignment:
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Further information is available at www.bgis.com
Why Choose BGIS?
Whether you’re a seasoned professional or a recent graduate, we hire the best and brightest to inspire change for a sustainable future and drive innovation through best practices and technology within our communities and the real estate management services industry.
At BGIS, you will be part of a diverse, team-oriented workplace, with opportunities to drive your career development forward. Our goal is to ensure that our workforce is a reflection of the diversity that exists within the community in which we operate and serve. We offer a competitive and value-driven compensation and benefits package, great employee programs, a healthy work life balance, and more. Join our team and become part of a leading global corporate real estate company today!
The Facility Manager II is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.
At this position level, the individual is responsible for:
Moderate to large-sized portfolios; and/or
Facilities of moderate to high complexity; and/or
Contract requirements of moderate to high complexity
KEY DUTIES & RESPONSIBILITIES
Manage building infrastructure asset data and life cycle condition for reporting and planning purpose
Track, manage, and report on work order performance of the team to ensure service level agreements are maintained and prioritization of critical work flows
Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.
Responsible for ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed.
Creates and implements annual facility management plans.
Collaborates with relevant stakeholders and oversees the implementation of facility-related programs.
Oversees maintenance and repair activities and performance of internal Technicians and service providers. Ensures work is completed on time, safely and meet quality requirements.
Ensures all relevant documentations (i.e. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.
Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.
Service Delivery Management
Responsible for meeting client obligations.
Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.
Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.
Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
Executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant stakeholders on incident management-related requirements
Health, Safety, Environment & Security
Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required.
Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.
Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.
Client Relationship Management
Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to facilities managed.
Budget Development & Management
Responsible for meeting budget for assigned portfolio.
Develops and manages budget for portfolio and project expenses. Collaborates with Finance to ensure affordability, budget management and ongoing profitability.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.
Develops and executes project plans and related estimated costs and budget for assigned portfolio.
Oversees project delivery.
Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.
Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained
Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.
Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
Other duties as assigned.
MINIMUM EDUCATION: College diploma or equivalent training (e.g. RPA, CET)
JOB-RELATED EXPERIENCE: 3-5 years or more
Knowledge & Skills
Strong knowledge of plumbing, mechanical, and HVAC building systems
Strong computer skills including Microsoft Outlook, Word and Excel
Experience in developing and managing annual budgets
Experience with financial and CMMS systems (e.g. Oracle, Archibus, Maximo) is an asset
3-5 years or more of facility management work experience
Solid facility operations and maintenance management abilities
Solid proficiency with facility equipment and building systems
Solid service delivery management abilities
Solid budget management abilities
Developed communication, influence, persuasion and negotiation skills
Solid client relationship management abilities
Solid people leadership skills
Solid vendor management skills
High degree of client service orientation and sense of urgency
Solid project management skills
Solid emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Thorough knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable
Maintains current knowledge of and demonstrates Solid ability to implement facility management services best practices.
Solid knowledge of current building standards, code and legislative requirements
Licenses and/or Professional Accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)