Communications Coordinator, Transportation Services

City of Ottawa - Ottawa, ON (30+ days ago)

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Position: Communications Coordinator, Transportation Services

Competition Number: 2020-EX-EN-52914894-01

Competition posting date: 2020.05.22

Competition closing date: 2020.06.04

Transportation Services Department, Business Support Services, Business Support Services (Tech) Branch
1 Full-time Temporary Position - 35 hours/week (Up to 3 years)
Affiliation: CIPP
Salary: $75,912.20 to $92,366.82 annually (2019 rates of pay)
Location: Gillin Building 141 Laurier Avenue

Category: Current Opportunities
Employment Group: Transportation

Job Summary

Responsible for planning, developing and coordinating multi-media, public education, information and
marketing products, services and campaigns for the Transportation Services Department; providing
communications advice and communication plans to internal clients, including writing and editing; working
with management teams and steering committees on the development, implementation and evaluation of
strategic and operational communication plans, and working with Public Information and Media Relations
Department to ensure consistency in approach and messaging to the public.

Working as part of a team, the Communications Coordinator acts as the lead for communications to support
Service Areas within the Transportation Services Department. The coordinator will undertake
communications activities related to the Stage 2 LRT project. Reporting to the Program Manager,
Communications and Stakeholder Relations, the coordinator prepares and implements external
communications plans to promote the activities of the Service Area to residents.

The successful candidate will be creative and a strong writer, able to communicate technical information
clearly, ensuring that messaging is clear for the public and stakeholders. The coordinator will work with a
team to develop communications materials to support legislative reports, plan promotional and media events,
manage issues and will develop an understanding of the Service Area’s programs and projects in order to
provide sound communications recommendations. The successful candidate will also work as part of the
stakeholder relations team to prepare materials for stakeholders about ongoing initiatives and to address
specific concerns.

As a member of the Business Support Services branch, the coordinator will represent the department at
meetings, and provide communications advice on behalf of the team. The successful candidate will have
experience in communications, combine creativity and innovation with strategic thinking, be self-motivated
and be able to balance multiple priorities in fast-paced environment.

Education & Experience

Three-year university degree in a field related to Communications.

Three (3) years experience in communications, journalism, or marketing.

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

English oral, reading, writing required


  • Professional communications techniques and practices, including materials production
  • Marketing management and principles
  • Project management principles and techniques
  • Financial management principles and techniques
  • Website maintenance
  • Microsoft Office Suite, desktop publishing, and layout
  • Media relations and print, broadcast and digital outlets
  • Print production process and understanding of electronic media production (e.g. internet, television,
  • General knowledge of corporate/departmental policies and procedures related to communications
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills

  • Communicate effectively in writing and orally; to write comprehensive, clear, concise and accurate
reports and communication products using the plain, clear language

  • Possess sound skills in dealing with controversial and sensitive issues, which involve balancing
interests of numerous parties with divergent viewpoints

  • Ability to prepare comprehensive and effective communication strategies
  • Ability to produce effective informational and promotional materials, including advertisements,
newsletters, brochures, etc. and to maintain a website
  • Ability to organize workload, develop work plans, project budgets and schedules
  • Well developed interpersonal skills; proven ability to interact and communicate effectively and
harmoniously with the public, clients, volunteers, media, city staff and industry colleagues;
  • Ability to coordinate and liaise with print and broadcast media outlets, designers, printers and other
  • Ability to draft correspondence in response to inquiries from the public and from elected officials
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.